Product Owner for Service Portal Bucharest

Product Owner for Service Portal
Bucureşti
Bucharest, Romania

Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15, employees create
- class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries. Learn more about what we do. Our
- winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with
- first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. About the team: You will be a part of a current team of product owners, business analysts, project managers, and UI/UX designers, all working with the development, QA, support, service delivery, other teams to deliver a stellar customer experience across multiple touch points. The immediate focus of this position will be with Salesforce web and mobile portal applications and related workflows and systems. Responsibilities As a Product Owner for the Keysight Support Portal at Keysight Technologies, your responsibilities will include: Own and drive the product vision: You’ll help define the
- term strategic direction for the Keysight Support Portal, that provides an intuitive experience for customers, taking into consideration new AI technologies that improve the journey,
- service, and resolution outcomes for all. Curating and managing the product backlog: You’ll clearly define and prioritize features, enhancements, and bug fixes, ensuring that the development and QA teams focus on valuable functionality. Providing acceptance criteria: You’ll collaborate with stakeholders to define clear criteria for feature completion and quality, in a timely manner that helps facilitate the Agile Scrum process. Managing stakeholders: You’ll engage with business stakeholders, customers, as well as the support and delivery team to align product strategy and drive execution, including managing
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- end projects. Qualifications Bachelor Degree in Computer Science, Information Systems, or equivalent. Minimum of 5 years of experience as a Product Owner. At least 3 years’ experience with the Salesforce ecosystem At least 5 years delivering web and mobile based applications, used by customers (not just internal applications). Previous experience with AI based solutions such as Coveo is highly desired. Product Management Expertise: Being able to develop a deep understanding of customer needs and translate them into actionable product strategy and features, including UI/UX interface designs and wire frames. Strategic Vision: As a Product Owner, you’ll define the
- term vision for the product. This involves considering future trends, technological advancements (such as AI integration). Stakeholder Management: Effective communication and collaboration with various stakeholders—development teams, business leaders, customers, and
- users—are essential. You’ll need to balance competing priorities and ensure alignment. Agile Methodology: Familiarity with Agile practices is crucial. You’ll manage the product backlog, prioritize features, and work closely with the development team during sprints. Product Owner certification is strongly preferred. Customer-Centric Mindset: Prioritizing the best possible customer experience is at the core of your role. Empathy for
- users and the ability to advocate for their needs are vital. Technical Acumen: While you don’t need to be a developer, understanding technical concepts related to Salesforce helps you make informed decisions and communicate effectively with the engineering team. Careers Privacy Statement***Keysight is an Equal Opportunity Employer. ***