Production Leader with French

Production Leader with French
Bucureşti
Bucharest, Bucharest, Romania

Company Description

About Inetum

Inetum is a European leader in digital services. Inetum’s team of 27, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society.

Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of billion euros in 2024

For further information, please visit

Job Description

Production

Assistance with production around the Workplace

Technical expertise for various Users and/or Beneficiaries and skills on Mac/IOS

Global incidents managing (Referent for tower control, escalation management, diverse document management, communication validation)

Handling escalation management and requests from all support teams

Validation of group IT communications

Management of content in the knowledge base

Detection of malfunctions and monitoring of corrections

Participation in Service Quality Reviews with business teams and dedicated N3 teams

Regular exchanges with our international counterparts (UK, US, Asia, Morocco)

Management, guidance, and support of audit missions

Project

Creation of product technical documentation which is developed gradually in the knowledge base

Detection of malfunctions and monitoring of corrections

Construction of dashboards to quantify user requests

Qualification and quantification to measure if the service desks are ready to handle requests from users of the future solution

Change management and monitoring of continuous improvement related to projects

Application of Passport to Support and establishment of the task schedule

Sizing of resources required for project implementation: resources, schedule, budget

Deliverables

Creation, review, correction, and validation of CMS sheets

Incident and request handling procedure, escalation / RACI matrix

Weekly SQR reporting and meeting minutes

Monitoring of general incidents via dedicated Share
Point

Detailed reporting on requests and incidents logged through the ITSM tool

Dashboard via BI Tools, Project reporting

Qualifications

Fluent in English and French

Good knowledge of reporting tools and ITSM

Good understanding of IT security concepts and ITIL

Active directory architecture

Familliar with AGILE methodology and BI Reporting tools

Network Services and processes (DHCP, DNS, IP, gateway, Nat, static / dynamic)

Good knowledge of Microsoft products (Teams, Skype, Share
Point, Intune) and Citrix
- desktop and
- app

Additional information

Working mode: hybrid, 2 days/week at the office, in Bucharest

Benefits:

? Full access to foreign language learning platform

? Personalized access to tech learning platforms

? Tailored workshops and trainings to sustain your growth

? Medical Insurance

? Meal tickets

? Monthly budget to allocate on flexible benefit platform

? Access to 7 Card services

? Wellbeing activities and gatherings

Country

Romania

Location

Bucharest

Contract type

Open-ended contract

Informații detaliate despre oferta de muncă

Firma:	Inetum
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	10. 12. 2025 Postul de muncă activ

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