Quality Associate
Job Description
Our client is recruiting for a Quality Associate with German to join their business in Romania.
Responsibilities:
Quality Associate is responsible for transactional quality monitoring and quality improvement based on client’s Quality Management Framework
Perform quality audits and evaluations
Provide Feedback and coaching to improve customer experience
Participate in team huddles to discuss Quality Scores and opportunity areas
Provide process updates as per requirement
Participate in internal/external calibration sessions
Handle transactions to stay in sync with Operation
Publish quality trends, feedback and improvement /enhancement reports
Produce Quality reports and dashboards
Ensure compliance and conduct, drive customer experience improvement
Contribute to the development of
- and
- term goals of the process
Ensure quality and CSAT targets are always met
Requirements:
2+ years of experience as a Quality Analyst
A Bachelor’s/College Degree any field is an advantage
Preferred Skill Set
Exceptional listening and analytical skills
Excellent oral, written and interpersonal communication skills
Intermediate level of knowledge in MS-Office
Work accurately and with an eye for details
English and German FLUENT
Fii primul, care se va înregistra la oferta de muncă respectivă!
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