Quality Assurance Analyst with German
Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Quality Assurance role. What will my future role be about? - Carry out the detailed assessment of contacts/conversation that are resolved. - Assess if the business and compliance requirements are followed as per the SOP/guidelines. - Identify the gap and share/update constructive feedback. - Execution on daily deliverables and detailed instructions provided on new assignments. - Decisions made are to keep in mind, not to impact on the team /
- efficiency. - Individual contributor as a part of a team, with a focused scope of work. - Provide clear and crisp understanding of errors made. What should I bring to the table? - Freshers or 6 months experience in any Quality Review process. - Advanced level of English and German. - Good working knowledge of computer, MS-Office (Google sheets will be an added Advantage) - Attention to details and a results driven approach is a must. - Ability to work well under pressure. - Client oriented, flexible, patient. - Excellent written communication skills. - Good organizational skills. For experienced candidates:
- Excellent verbal & written communication & presentation skills. - Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate. - Good Interpersonal & people management skills with good
- solving approach. - Good analytical skills for MIS, number crunching & reporting to internal & external customers. - Ability to exercise managerial judgment and perform as a mentor. - Ability to
- task multiple activities by effective delegation and monitoring. - Demonstrated Customer Service Skills. What's in it for me? - Extra annual leave days depending on the total length of working experience. - Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: WILearn, Udemy, Bookster, as well as through internal & external trainings and certifications. - Medical subscription at Regina Maria plus special offers on
- degree family member subscriptions. - Life insurance, covering extra medical services to be claimed (Groupama). - Training and development opportunities (in-house and external). - Child Birth Allowance. - Employee Assistance program. - Monthly subscription Bookster - the first modern library for companies in Romania. - Employee Referral Program with attractive incentive schemes. - Free coffee in the office + catering meals from Wipro events. - Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location. - Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees’ needs. QAAS(Advisory Services)
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