Romania Industrial Inspections Business Support Advisor
Răspunde la anunțRINA is currently recruiting for a Romania Industrial Inspections Business Support Advisor to join its office in Bucharest within the Certification Europe Region Division.
Mission
A Business Support Advisor has a focus on managing administrative tasks, including the creation of customers in a database, managing offers, handling contracts, and issuing invoices. This role ensures that administrative processes are managed efficiently and accurately.
Key Accountabilities
1. Customer Data Management:
- Create and maintain accurate customer records in the database.
- Ensure that customer information is
-
- date and complete.
- Handle customer inquiries related to account information and updates.
2. Contract Management:
- Support senior colleagues to ensure that contracts adhere to company guidelines and policies.
- Collaborate with relevant stakeholders to obtain necessary approvals for the contracts.
- Maintain communication with both internal teams and customers to clarify any
- related details or address concerns.
3. Invoicing Process:
- Utilize the RINA invoicing system to create accurate and timely invoices based on the terms outlined in the contracts.
- Verify that the billing information aligns with the terms of the contract and resolve any discrepancies.
- Ensure that invoices are sent to customers promptly through the preferred communication channels.
4. Customer Support:
- Respond to customer basic inquiries related to contracts, invoices, and billing processes.
- Resolve any basic issues or discrepancies related to contracts and invoices in a timely and professional manner.
Record Keeping:
- Keep detailed and organized records of all contracts, invoices, and related correspondence.
- Regularly update and maintain information in the company's database or customer relationship management (CRM) system.
Qualifications
-At least 1 year of experience in customer service or business support is required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity.
- In-depth knowledge of business support processes, best practices, and business units standards. The senior advisor should have a comprehensive understanding of how to deliver exceptional business support.
-The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.
- Proficiency in using customer relationship management (CRM) systems and other relevant technology tools. This includes the ability to navigate systems efficiently and provide technical support to customers if necessary.
-Good English level both in speaking and writing, as well as good communication skills
#LI-MP5
With over 5, 600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustainability.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă