Sales and Onboarding Specialist Bucharest

Sales and Onboarding Specialist
Bucureşti
Bucharest, Bucharest, Romania

Role Details

Type of Support: Omnichannel (Email, chat, phone, social media, video conference)

Contract Duration: Permanent

Position schedule: Monday - Friday 10:00 am - 7:00 pm, Saturday and Sunday Off 

Work type and Location: Work from home

Expected start date: July 24, 2025

 

About Us

Partner
Hero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and
- first solutions. By combining Partner
Hero’s
- class outsourcing and
- centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, Partner
Hero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of Partner
Hero x Crescendo.

About the Role

We are seeking a talented specialist who will be an important support team member, supporting one of our largest partners and their fintech applications and platforms. As a Sales and Onboarding Specialist supporting our top fintech partner and brand in the EMEA region, you are driven, collaborative, and
- focused. You thrive in a
- paced environment, helping guide new customers through their onboarding journey while also driving revenue growth by converting inbound leads and conducting warm outbound outreach. You own the full onboarding process from discovery to training and handoff, and you support sales efforts by identifying customer needs, communicating value propositions, and achieving monthly ARR and MRR targets. You have experience in Saa
S, fintech, or B2B
- facing roles, excellent communication skills in English (additional European languages - German, French - a plus), and a consultative, proactive approach. You manage multiple projects simultaneously with strong organizational skills and attention to detail, and you bring a high degree of empathy, adaptability, and professionalism. Above all, you are excited to deliver
- class service while driving growth in a dynamic, collaborative environment.

 

What You’ll Do:

What We Expect From You:

What You’ll Get In Return:

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Partner
Hero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.  

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact.