Sales Support UK&IE Cluj-Napoca

Sales Support UK&IE
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are now looking for a Sales Support UK&IE to join our team in Cluj-Napoca.

The Sales Support role for the UK and Ireland region at Vertiv is a key contributor to the sales process, ensuring operational efficiency and exceptional customer support. Employees in this role are responsible for a variety of tasks aimed at streamlining sales activities and maintaining high standards of accuracy and timeliness.

RESPONSIBILITIES

• Quotation Management: Creating basic to
  - level quotes to support the sales team.

•              Purchase Order Validation: Reviewing and validating order packages for accuracy and compliance.

•              System Updates: Maintaining
-
- date records in C1 and Oracle Sales Cloud (OSC), Data
Zen to ensure seamless information flow.

•              Account Management: Setting up new customer accounts in OSC.

•              SPR Follow-up: Managing the approval process for Special Pricing Requests (SPR) to meet client needs and operational requirements.

•              Sales Request Handling: Addressing sales requests promptly while adhering to defined Service Level Agreements (SLA).

This role demands a high level of organization, attention to detail, and the ability to collaborate across departments to support the broader goals of the UK and Ireland sales team.

QUALIFICATIONS

• Sales Administration: 2–4 years of experience in sales support, customer service, or a similar administrative role.
• Quoting and Order Processing: Familiarity with creating and managing quotes, validating purchase orders, and processing sales transactions.
• CRM/ERP Systems: Basic proficiency with CRM tools such as Oracle Sales Cloud (OSC) or equivalent platforms.
• Communication Skills: Strong verbal and written communication skills to interact with internal teams and clients.
• Time Management: Proven ability to manage multiple tasks and prioritize effectively to meet deadlines and SLAs.
• Advanced Quoting Experience: Experience creating intermediate to complex quotes for diverse products or services.
• Industry Knowledge: Familiarity with the technology or data center industry.
• SPR Processes: Experience with Special Pricing Requests (SPR) workflows.
• Data Analysis: Basic knowledge of data analysis tools or methodologies to support sales operations.
• Degree: Bachelor’s degree
• English Proficiency: Good level of English, both written and spoken, to communicate effectively in a professional environment.