Salesforce Administrator for Support Team | Romania | Deloitte - Cluj-Napoca

Salesforce Administrator for Support Team | Romania | Deloitte
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Description

& Requirements Who we are looking for

Are you passionate about empowering
- users with seamless Salesforce support and ensuring optimal system functionality for business success? Join our team as a Salesforce Administrator!

Expectations:

Proven experience in administrator or support roles, with familiarity in user management and troubleshooting within Salesforce.

Strong communication skills that foster collaboration and user satisfaction.

Positive attitude and resilience under pressure, thriving in a dynamic support environment.

Familiarity with Service Cloud capabilities and basic data management tools.

Comfortable working in a global, decentralized team environment.

Willingness to constantly learn and adapt to changing priorities.

Your future role

As a Salesforce Administrator within our Support Team, you will play a crucial role in managing user accounts, troubleshooting issues, and enhancing the overall efficiency of Salesforce operations. Your responsibilities will include collaborating with business stakeholders and technical teams to resolve complex challenges, while documenting and automating common requests to streamline support processes.

User Management: Effectively manage user accounts, roles, permissions, and access controls to ensure secure and efficient system usage.

Troubleshooting and Issue Resolution: Investigate and resolve technical issues related to Salesforce functionality, collaborating with Tier 2 teams for severe problems.

Ticket Handling: Utilize support portal to manage and track
- user inquiries and issues, providing regular updates and solutions via tickets or calls.

Collaboration: Communicate with Business Stakeholders to discuss new ideas from
- users and facilitate their implementation.

Documentation: Document resolutions, processes, and enhancements to improve support efficiency.

Automation: Develop solutions to automate common support tasks, increasing the overall effectiveness of the support stream.

What we offer

Enterprise, versatile and challenging projects with plenty opportunities to grow and develop your skills

Rapid knowledge development thanks to cooperation with best team of experienced Salesforce Architects and Developers

Opportunity to be a part of greatest network of Salesforce experts

Be a part of Deloitte global projects, cooperate with pears all around the world

Continuous professional grow and career path with clear goals and requirements

Informații detaliate despre oferta de muncă

Firma:	Deloitte
Localiția:	Cluj-Napoca Cluj-Napoca, Cluj County, Romania
Adăugat:	14. 6. 2025 Postul de muncă activ

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