Sea Logistics Customer Care Expert
JOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer excellence! Kuehne+Nagel’s Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team! This role sets itself apart from other Customer Care roles within the industry.
Your Role
As a Customer Care Expert, you will play a vital role in ensuring our customers receive the highest level of support while also driving commercial opportunities to maximize our business growth. You will regularly visit your customers in person or via teams and introduce them to our customer solutions. This role requires someone who loves autonomy, enjoys interacting with customers and wants to take the responsibility of their accounts’ successfully under their wing! You’ll be based in our Sea Logistics team and may be looking after one large key account or a portfolio of clients and all their related shipments.Your Responsibilities
Your role will be responsible for driving customer excellence alongside the Sales and Operations Teams to ensure client satisfaction and retention. Looking after your own portfolio, you will be in direct contact with clients daily to determine their sea logistics requirements and guiding them on the
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- end freight forwarding process.
You will need to build long term and effective relationships with your customers, regularly providing them with
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- date information on their shipments and helping them solve any issues. You will also have regular contact with our other internal teams to ensure that shipments are running smoothly, any issues are resolved, and customers are kept informed.
You will support customers by providing helpful information, answering questions, as well responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
Some of your responsibilities may also include:
- sell.
Center (OCC), destinations + regional stakeholders.
- actively advising + consulting to ensure customer satisfaction.
- making, following up to ensure quotations are accepted + closed.
Your Skills and Experiences
We are looking for people with 5+ years freight forwarding experience, a strong knowledge of Sea Logistics (import or export) processes and able to confidently build a strong portfolio of customers with regular face to face interactions. As well as….
It's a great role for someone who loves to take real ownership of their work and prides themselves on their problemsolving and customer service skills. This role is very customer service focused.
- Informații detaliate despre oferta de muncă
Firma: Kuehne+Nagel Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 24. 6. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!