Senior Incident Manager - Bucharest

Senior Incident Manager
Bucureşti
Bucharest, Bucharest, Romania

Who We Are:

Sirius
XM and its brands (Pandora, Sirius
XM Media, Ads
Wizz, Simplecast, and Sirius
XM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and
- supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our
- acclaimed,
- leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing Sirius
XM’s vision to life every day.

Sirius
XM Media is the gateway for marketers to North America's most prominent digital audio advertising ecosystem. As the combined advertising revenue organization of Sirius
XM Holdings Inc. , Sirius
XM Media spans across leading owned and operated audio platforms Pandora and Sirius
XM; innovative ad tech solutions powered by Ads
Wizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBC Universal, Sound
Cloud, and many more. Reaching more than 150 million listeners each month, Sirius
XM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

About Ads
Wizz

Ads
Wizz, a subsidiary of Sirius
XM, is the leading global provider of digital audio and podcast advertising solutions. Ads
Wizz is the underlying monetization solution for
- known music platforms, podcasts, and broadcasting groups worldwide, giving advertisers or all sizes unprecedented access to premium and niche audio content. Through dynamic ad insertion, advanced programmatic platforms, and innovative audio formats, Ads
Wizz efficiently connects buyers and sellers for digital audio and podcast advertising. Ads
Wizz is a global company with a presence in over 40 countries.

Simplecast, a subsidiary of Sirius
XM, is a leading podcast management and analytics platform, powering podcasts from some of the world’s most
- respected creators and brands, delivering nearly a billion audio requests in 2020. Featuring both the industry’s preeminent analytics platform and dynamic audio toolset, MAE (Movable Audio Engine), Simplecast has more metrics and more unique insights than any other podcast technology platform. Since 2013, the Simplecast suite of tools has made it effortless for podcasters of all sizes to distribute their podcasts anywhere people listen, and has empowered creators to grow, understand, and better connect with their audiences.

How you’ll make an impact:

Ads
Wizz is seeking a Senior Incident Manager for our Center of Excellence in Bucharest, Romania. In our
- tiered support model, you will be part of the Global Customer Support organization in a Level 3 role. You’ll be at the center of
- priority incidents that impact our Ads
Wizz and Simplecast platforms. Your primary role will be to swiftly and effectively manage and resolve service disruptions as part of a 24/7 rotational schedule, ensuring minimal impact to our content creators, publishers, and advertisers. We are searching for a calm and
- oriented individual who can coordinate across technical and business teams across a variety of field deployments.

What you’ll do:

Incident Management

Lead Critical Incidents: Act as the primary Incident Manager during
- impact incidents or service degradations, coordinating Support, Engineering, Dev
Ops and Business teams with both technical and communication guidelines. Manage incidents to complete resolution, including Root Cause Analysis where required.

Coordinate Response Efforts: Orchestrate
- functional teams (Engineering, Support, Product, Sales) to drive swift resolution of impacting problems with the platform stakeholders during incidents.

Post-Incident Analysis: Drive root cause investigations, incident reports, and
- mortems with a focus on prevention and continuous improvement.

On-Call Rotation: Participate in a 24/7 rotational
- call schedule, prepared to handle urgent escalations at any time.

Problem Management

Prioritize
- found issues: On a a
-
- day basis, triage and prioritize with Engineering all P1-P4 software issues identified and reported by customers in production.

Internal Communications: Ensure clear, timely, and accurate updates to internal stakeholders

Engagement with Key Internal Partners: Work closely with Global Customer Support, Engineering, and Customer Success to align on incident prevention strategies and SLAs.

Process Improvement: Refine incident management processes and tooling; mentor junior IMs on best practices.

What you’ll need:

Minimum Requirements and Qualifications

5+ years of experience in Incident Management, SRE, Technical Operations, or related roles.

Experience leading
- severity incidents in Saa
S, advertising tech, media, or
- based environments.

Strong understanding of system architectures, APIs, Grafana, Datadog or similar monitoring tools, and cloud infrastructure (AWS preferred, Azure, GCS).

Clear, composed communication style, especially under pressure.

Experience with Service Desk tools, Bug tracking (ie. JIRA) and Ticketing systems (i. e. Zendesk)

Awareness of Service Management best practices

Experience in Incident/Problem Management frameworks - ITIL-related knowledge and practices on each of those

Experience in SQL and mainstream databases (My
SQL, Oracle, non
SQL, . . . )

Knowledge of Linux/UNIX environments.

Fluent in English; excellent written and verbal communication skills.

The following represent assets:

Familiarity with audio or ad tech ecosystems is a strong plus.

Experience with streaming servers (Shoutcast, Icecast, Wowza, FMS)

Experience in JAVA (J2SE / J2EE) programming and/or C/C++ programming

Knowledge of ad serving & analytics technologies: Double
Click DFP, DFA, Google Analytics. . .

Knowledge of protocols such as VAST, Open
RTB

Knowledge in audio codecs, sound, and signal processing

Network programming

Our offer – what’s in it for you:

Casual & friendly working environment with opportunities to impact the company with your ideas and involvement

Technology diversity, interesting technical exposure in building the best
- tech product on the market

Corporate annual bonus system to celebrate personal and company wins

Individual training budget to use as you like for skill improvement

Sports bonus for activities such as gym, biking, and yoga

Meal tickets card for enjoyable lunch breaks

Gift cards for special events and holidays

Days off for your birthday and special events to recharge and enjoy your BIG moment

Private medical subscription to keep you healthy

Private Pension Fund (Pillar III) based on your years of tenure

Free library subscription for the book lover in you

Suitable hardware devices (new laptops / Macs, displays etc. )

Parking lots at office location – 60%
- funded by the company

Company offsites, CSR activities, and getaways to stay connected and keep the flame alive

Our goal at Sirius
XM is to provide and maintain a work environment that fosters mutual respect, professionalism, and cooperation. Sirius
XM is an equal opportunity employer that does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

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R-2025-08-44