Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions or updates;
Familiar with
- standard tools such as IP Monitor, Solar
Winds, and BMC in addition to a set of internal custom tools used in network management;
Executes established procedures as it relate to incident, change, and event management;
Responsible for executing the established escalation processes with both internal and external teams;
Responsible for proactive troubleshooting and communication with internal stakeholders at regular intervals;
Maintains appropriate expectations with internal and external teams;
Maintains an advanced understanding of the client's Data, Telephony, and Application networks;
Responsible for leading incident resolution situations including involving relevant internal resources guiding all troubleshooting to resolution and keeping a journal of activities performed for any necessary
- incident review;
Manages events and incidents from cradle to grave, providing initial troubleshooting and resolution while working with other teams or vendors as necessary to provide restoration;
Provides training and coaching for technical resources both internal to the NOC as well as other teams as necessary;
Maintains a
- focused attitude and works towards creating a healthy, respectful atmosphere;
Performs duties in a flexible fashion as the Network Operations Center is open 24x7x365. 25;
Participates in the NOC continuous improvement activities as defined;
Communicates in a concise, professional, and effective manner with both internal and external teams. What you'll bring
Degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience;
5+ years' experience working in a technical or support role within telecommunications, data network, or application server environments;
Demonstrated understanding of network topologies, Windows
- client environments, and telecommunication environments with a focus on SIP;
Understanding of packet analysis and packet capture utilities;
Confident and
- oriented attitude with an ability to set and meet short and
- term objectives;
Experience in creating, utilizing, and maintaining technical documentation;
Experience working in a Windows server environment as it relates to server and software management tasks;
Ability to harvest and disseminate information in both formal and informal training environments;
Ability to work in a
- paced environment with dynamic priority evolution;
Ability to adapt to changing conditions and plans with
- reasoned decisions and minimal supervision;
Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes;
Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus on assessment and engagement of proper external resources;
Professional written and verbal communication skills.
Additional skills:
Experience working with Saa
S/cloud-based software environments;
Experience with Vo
IP implementation and support, specifically configuration of SIP Endpoints and troubleshooting SIP telephony challenges;
Experience working with firewalls in general;
Experience working with BMC;
Experience working with applications driven by. NET, SQL, and other common Microsoft technologies;
Experience with troubleshooting and identifying issues within data networks as it relate to SIP and software applications;
Expertise with Vo
IP Gateways, SS7 Controllers, and soft switches;
Comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, and telecom circuits ranging from DS-0 through OC-12;
Experience with War Room situation participation and situation management analysis;
ITIL Foundation certification and experience within an ITIL Organization.
Not checking every single requirement?
If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.
Let's meet and you may just be the right candidate for one of our roles.
At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.
Răspunde la anunț
Fii primul, care se va înregistra la oferta de muncă respectivă!
Locuri de muncă Iaşi - locuri de muncă interesante în împrejurimi:
0.0935
