Senior Product Operations Analys

Senior Product Operations Analys

Romania

Role Summary

As a Senior Operations Analyst on the Sophos Advisory Services Team, you will serve as the primary operational liaison for Incident Response and Red Team engagements, ensuring smooth project delivery from initial intake to project closure. You will manage key operational processes,  maintain alignment with internal stakeholders and ensure that all activities comply with Sophos’ service standards. This role is unique in that it bridges
- facing operational management with strategic internal coordination for complex cybersecurity engagements.  

What You Will Do (Duties and Responsibilities)

Serve as the primary operational contact for Advisory Services subscription customers, managing scoping and setup for Incident Response and Red Team engagements.  

Validate Service Unit (SU) availability for testing activities and coordinate with internal teams when additional SUs are required.  

Create and maintain projects for subscription-initiated tests and support accurate time and activity tracking.  

Coordinate with consultants,  PMs and leadership to ensure timely closure of projects,  retainers and backlog items.  

Support setup and management of legacy retainers,  subscription refreshes, MDR/MXDR activities and onboarding processes.

Handle operational tasks such as debook case creation, WAR project
- ups and administrative requests from customers or internal teams.

Track revenue,  budgets and key metrics for Advisory Services and produce regular operational reports.  

Prepare Statements of Work (So
Ws), purchase orders and other operational documentation.

Assist with monitoring and renewing of third party product licensing.

What You Will Bring (Experience and Qualifications)

Strong experience in operations management, ideally in cybersecurity or IT services.  

Proven ability to manage multiple projects and stakeholders simultaneously.  

Excellent communication and coordination skills for client and internal interactions.  

Experience in budget and revenue tracking, project tracking, and reporting.  

Attention to detail and
- oriented mindset.  

Ability to work independently in a remote setting while maintaining team collaboration.  

Proficiency with operational tools and project management software.

Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? - Sophos operates a
- first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. - Our people – we innovate and create, all of which are accompanied by a great sense of fun and team
- Employee-led diversity and inclusion networks that build community and provide education and
- Annual charity and fundraising initiatives and volunteer days for employees to support local
- Global employee sustainability initiatives to reduce our environmental
- Global fitness and trivia competitions to keep our bodies and minds
- Global wellbeing days for employees to relax and recharge - Monthly wellbeing webinars and training to support employee health and wellbeing