Senior Service Delivery Manager - Timișoara

Senior Service Delivery Manager
Timişoara
Timișoara, Timiș County, Romania

Service Delivery
Timisoara

What's this role about?

Developing client relationships.

Contractual Management: actively participates in Client / internal contract negotiations

Production of Service Design requirements.

Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments.

Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted services.

Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or
- contractual metrics used in the delivery of Client Services.

Process Management: establishment and maintenance of the processes required in the provision of Client Services.

Monitors, measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA’s, OLA’s or any other contractual targets).

Commercial Management: assists with the planning and management of the overall financial budget to minimize risk and maximize profitability.

CSAT: monitors and influences improved customer experience.

Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact.

Service Transition Management: ensures that new services or changes in services are transitioned into support according to established processes.

Business Continuity Management: works closely with Client around business continuity; participates to the planning and implementation of methods for risk management, impact analysis.

Service Improvement Management: ensures Continual Service Improvement (CSI).

Participates to the definition of countermeasures and contingency arrangements that relate to the serious disruption of IT services.

Acts as bridge between the client and internal operation managers.

What skills and experience do you need?

Experience working in delivery of similar ITIL aligned services to SLAs.

Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting.

Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs.

Highly efficient and well organized with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans.

Managing multiple work streams, internal resources and dynamic client priorities.

Excellent written and spoken English.

Able to write clear and articulate reports.

Diplomatic and able to remain calm under pressure.

Informații detaliate despre oferta de muncă

Firma:	Endava
Localiția:	Timişoara Timișoara, Timiș County, Romania
Adăugat:	17. 7. 2025 Postul de muncă activ

Răspunde la anunț
Fii primul, care se va înregistra la oferta de muncă respectivă!

locuri de muncă interesante în împrejurimi:

Tubulator industrial (Olanda)
Timișoara, Timiș County, Romania - SILVERHAND

Dulgher cofraje (Austria)
Timișoara, Timiș County, Romania - SILVERHAND

Mecanic hidraulic
Timișoara, Timiș County, Romania - MeisterJob

Mecanic camioane (Islanda)
Timișoara, Timiș County, Romania - SILVERHAND

Area Sales Manager
Timișoara, Timiș, Romania - Sales Consulting

Sudor aluminiu
Timișoara, Timiș County, Romania - SILVERHAND

HR Project Manager
Timișoara, Timiș County, Romania - SIX Payment Services

Lacatus cu abilitati de sudura
Timișoara, Timiș County, Romania - SILVERHAND

Kafka DevOps Engineer - Senior Consultant/Manager (f/m/d)
Timișoara, Timiș County, Romania - MHP - A Porsche Company

Senior Hardware Engineer
Timișoara, Timiș, Romania - Urban Connect

Mecanic auto (Olanda)
Timișoara, Timiș County, Romania - SILVERHAND

Sudor MIG/MAG în rotație, pe termen lung (Norvegia)
Timișoara, Timiș County, Romania - SILVERHAND

Mecanic auto (Germania)
Timișoara, Timiș County, Romania - SILVERHAND

Infrastructure Engineer
Timișoara, Timiș County, Romania - Morningstar

Dulgher mobilă - producție în serie (Germania)
Timișoara, Timiș County, Romania - SILVERHAND

Alte locuri de muncă >>>

Senior Service Delivery Manager Timișoara

Senior Service Delivery Manager
Timişoara
Timișoara, Timiș County, Romania

locuri de muncă interesante în împrejurimi:

Tubulator industrial (Olanda)
Timișoara, Timiș County, Romania - SILVERHAND

Dulgher cofraje (Austria)
Timișoara, Timiș County, Romania - SILVERHAND

Mecanic hidraulic
Timișoara, Timiș County, Romania - MeisterJob

Mecanic camioane (Islanda)
Timișoara, Timiș County, Romania - SILVERHAND

Area Sales Manager
Timișoara, Timiș, Romania - Sales Consulting

Sudor aluminiu
Timișoara, Timiș County, Romania - SILVERHAND

HR Project Manager
Timișoara, Timiș County, Romania - SIX Payment Services

Lacatus cu abilitati de sudura
Timișoara, Timiș County, Romania - SILVERHAND

Kafka DevOps Engineer - Senior Consultant/Manager (f/m/d)
Timișoara, Timiș County, Romania - MHP - A Porsche Company

Senior Hardware Engineer
Timișoara, Timiș, Romania - Urban Connect

Mecanic auto (Olanda)
Timișoara, Timiș County, Romania - SILVERHAND

Sudor MIG/MAG în rotație, pe termen lung (Norvegia)
Timișoara, Timiș County, Romania - SILVERHAND

Mecanic auto (Germania)
Timișoara, Timiș County, Romania - SILVERHAND

Infrastructure Engineer
Timișoara, Timiș County, Romania - Morningstar

Dulgher mobilă - producție în serie (Germania)
Timișoara, Timiș County, Romania - SILVERHAND

Timişoara
Locuri de muncă în locațiile din jur

locuri de muncă

Senior Service Delivery Manager Timișoara

Senior Service Delivery ManagerTimişoaraTimișoara, Timiș County, Romania

locuri de muncă interesante în împrejurimi:

Tubulator industrial (Olanda)Timișoara, Timiș County, Romania - SILVERHAND

Dulgher cofraje (Austria)Timișoara, Timiș County, Romania - SILVERHAND

Mecanic hidraulicTimișoara, Timiș County, Romania - MeisterJob

Mecanic camioane (Islanda)Timișoara, Timiș County, Romania - SILVERHAND

Area Sales ManagerTimișoara, Timiș, Romania - Sales Consulting

Sudor aluminiuTimișoara, Timiș County, Romania - SILVERHAND

HR Project ManagerTimișoara, Timiș County, Romania - SIX Payment Services

Lacatus cu abilitati de suduraTimișoara, Timiș County, Romania - SILVERHAND

Kafka DevOps Engineer - Senior Consultant/Manager (f/m/d)Timișoara, Timiș County, Romania - MHP - A Porsche Company

Senior Hardware EngineerTimișoara, Timiș, Romania - Urban Connect

Mecanic auto (Olanda)Timișoara, Timiș County, Romania - SILVERHAND

Sudor MIG/MAG în rotație, pe termen lung (Norvegia)Timișoara, Timiș County, Romania - SILVERHAND

Mecanic auto (Germania)Timișoara, Timiș County, Romania - SILVERHAND

Infrastructure EngineerTimișoara, Timiș County, Romania - Morningstar

Dulgher mobilă - producție în serie (Germania)Timișoara, Timiș County, Romania - SILVERHAND

TimişoaraLocuri de muncă în locațiile din jur

Senior Service Delivery Manager
Timişoara
Timișoara, Timiș County, Romania

Tubulator industrial (Olanda)
Timișoara, Timiș County, Romania - SILVERHAND

Dulgher cofraje (Austria)
Timișoara, Timiș County, Romania - SILVERHAND

Mecanic hidraulic
Timișoara, Timiș County, Romania - MeisterJob

Mecanic camioane (Islanda)
Timișoara, Timiș County, Romania - SILVERHAND

Area Sales Manager
Timișoara, Timiș, Romania - Sales Consulting

Sudor aluminiu
Timișoara, Timiș County, Romania - SILVERHAND

HR Project Manager
Timișoara, Timiș County, Romania - SIX Payment Services

Lacatus cu abilitati de sudura
Timișoara, Timiș County, Romania - SILVERHAND

Kafka DevOps Engineer - Senior Consultant/Manager (f/m/d)
Timișoara, Timiș County, Romania - MHP - A Porsche Company

Senior Hardware Engineer
Timișoara, Timiș, Romania - Urban Connect

Mecanic auto (Olanda)
Timișoara, Timiș County, Romania - SILVERHAND

Sudor MIG/MAG în rotație, pe termen lung (Norvegia)
Timișoara, Timiș County, Romania - SILVERHAND

Mecanic auto (Germania)
Timișoara, Timiș County, Romania - SILVERHAND

Infrastructure Engineer
Timișoara, Timiș County, Romania - Morningstar

Dulgher mobilă - producție în serie (Germania)
Timișoara, Timiș County, Romania - SILVERHAND

Timişoara
Locuri de muncă în locațiile din jur