Senior ServiceNow Business Analyst
Job Description
We are seeking a Service
Now Functional Consultant with a strong background in driving digital transformation initiatives and bridging the gap between business and technology. The ideal candidate will have experience working with
- functional teams delivering Service
Now customizations and configurations, being responsible of gathering requirements, defining business needs, and supporting the delivery of scalable,
- focused solutions. This role is critical in ensuring alignment between business objectives and IT capabilities.
Qualifications
- Engage with business stakeholders and IT teams to gather, analyze, and document detailed requirements for digital products and services around Service
Now Platform. - Lead workshops and discovery sessions to understand customer needs around Service
Now Implementations and further development, business workflows, and system requirements. - Translate business processes into clear and concise functional specifications.
- Define and document user personas, user journeys, business use cases, and acceptance criteria.
- Collaborate with Service
Now Product Management, Service
Now Solution Architects, and Service
Now Technical Leads to shape product vision and software delivery goals. - Assist in prioritizing backlogs, creating product roadmaps, and maintaining delivery timelines aligned with business objectives.
- Support Agile delivery teams by writing user stories, refining requirements, and validating delivered functionality.
- Coordinate with QA teams to ensure adequate test coverage and successful solution implementation.
- Ensure business processes and system changes comply with relevant regulations and organizational standards.
- Maintain clear and structured documentation using Service
Now Agile board and other ALM systems.
- Proven experience in business analysis within complex IT project environments involving Service
Now platform. - Strong stakeholder management and communication skills across technical and
- technical audiences. - Demonstrated ability to analyze business workflows and convert them into structured, actionable requirements for Service
Now developers. - Experience working in Agile or hybrid delivery environments.
- Excellent documentation and presentation skills, including process mapping and business case development.
- Familiarity with Service
Now Agile Board, and ALM tools for requirements management and collaboration. - Minimum 6 years of experience in IT, with at least 4 years as a Business Analyst in structured teams, preferably 2 years as a Service
Now Functional Consultant. - Fluent in English, with strong written and verbal communication skills.
- Service
Now CSA Certification is a plus.
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.
- Informații detaliate despre oferta de muncă
Firma: Endava Localiția: Iaşi
Iași, Iași County, RomaniaAdăugat: 21. 7. 2025
Postul de muncă activ
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