Senior ServiceNow DevOps Engineer Bucharest

Senior ServiceNow DevOps Engineer
Bucureşti
Bucharest, Bucharest, Romania

Description

& Summary
The Opportunity:

The Service
Now Dev
Ops Engineer is responsible for administration, maintenance and continuous improvement of the Service
Now platform, including modules from the ESM and ITSM stack, scoped apps and portals.

This position is part of the Dev
Ops team and encompasses both development and operational responsibilities related to the platform.

Key tasks include: Platform development (scoped applications, portals, flows, UI); Second-level platform support (incident management); Platform monitoring and service level management; Performance management; User management;

Patch management; Security management; Support for compliance and audit activities.

The role requires expertise that enables the candidate to optimize services and processes, develop new ones, and enhance the overall efficiency of IT service management on the platform.

What you will be doing:

Design and enhance our Service
Now platform using Next Experience Development (UIB, Data Broker, Graph
QL API, Declarative Actions, etc. ).

Work on tasks (stories) for further developing our Service
Now platform to maintain existing external service (for business users) and internal services (for platform users) as well as develop and deploy new ones.

Develop, test, and deploy minor enhancements in alignment with the platform development team to continuously improve platform delivery (covering e. g. , architecture, performance, availability, usability, correctness, consistency).

Design and enhance user interfaces using the Service
Now UI Builder to improve user experience and interaction with the platform.

Support and be part of the handover process from development to operations. , e. g. create documentation, set up automation/ schedules, etc.

Maintain an inventory of application configurations and settings, document and manage configuration changes.

Provide support for handling and resolving incidents; develop, test and deploy fixes to issues based on proactive measures or reported incidents in alignment with the Lead Developer.

Adhere to the Change Management Process by managing and implementing changes to the platform, coordinate with stakeholders of the platform delivery team to schedule and approve changes, while ensuring minimal disruption to services during changes, ensure smooth deployment processes and rollback plans if needed.

Manage user accounts and permissions based on Incidents or Service Requests.

Continuously monitor and report on service levels, platform performance and health. proactively identify and resolve performance bottlenecks, implement performance tuning and optimization; find potential for automation and event management solutions.

Support planning, scheduling, and executing platform (vendor) releases and updates.  

Regularly apply security patches and updates, in alignment with the platform delivery team.

Implement and manage platform security measures (firewalls. encryption, access controls), conduct regular security assessments and audits as well as respond to and mitigate security incidents.

Ensure that the platform compliance with relevant regulations and standards, provide support for audits and compliance checks.

What we need from you:

Degree (bachelor's or master's) in computer science or information technology, completion of recognized vocational training in IT.

Minimum 4 years of relevant experience, or demonstrable skills and aptitude with a reference list of Service
Now related tasks (administration, support and projects).completed during that period.

Strong experience in operations and development on the Service
Now Platform.

Experienced working in an agile environments (Jira, Scrum, Kanban).

Expertise in software development on Service
Now, with focus on Java
Script, CSS, HTML, Angular, REST, Graph
QL, Queries.

Proficiency in Service
Now modules like ITSM, HRSD, CSM.

Knowledge of Service
Now customization techniques, including form and workflow configuration, business rules and UI policies.

Familiarity with Service
Now integrations and ability to develop and maintain integrations with other systems.

Understanding of ITIL processes and best practices.

Strong
- solving and troubleshooting skills.

Ability to manage multiple tasks and prioritize effectively.

Meticulous attention to detail and ability to provide
- documented records.

Self-driven to stay up to date with the latest features and best practices in Service
Now.

Excellent communication and collaboration skills to work effectively with stakeholders and
- users.

Certified System Administrator (CSA).

Certified Application Developer (CAD).

Certified Implementation Specialist (CIS) for either ITSM or HRSD.

Additional Service
Now certificates are an asset.

Fluent in English, both written and spoken.

What we offer:

Opportunities to impact: Dive into diverse projects and seize international assignments that let you shape the future.

Mentoring: Thrive in a supportive culture with regular feedback, personalized training programs, and clear career development paths.

Work-life balance: Flexible hours, extra days off at Christmas, and full compensation for every extra minute you work.

Extra perks: Indulge in office massages, a Multisport card, medical center membership, and exclusive discounts with partner companies.

We appreciate the interest shown by all candidates. However, we wish to advise that only suitable candidates will be contacted.

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