Senior Support Engineer with Azure for Operations Bucharest

Senior Support Engineer with Azure for Operations
Bucureşti
Bucharest, Bucharest, Romania

• Own and resolve complex Tier-2 support cases for Affirmed MCC and Metaswitch UC products.
• Troubleshoot live network issues (e. g. , v
  MME failures, subscriber attach problems).
• Analyze logs, trace protocols (S1AP, GTP, Diameter), and identify root causes.
• Apply workarounds or fixes independently, escalating to Microsoft only when necessary.
• Communicate clearly with telecom operators during incidents and maintain SLA compliance.
• Document root cause analyses, update knowledge bases, and preserve
  - specific insights.

• 5+ years in telecom networking (support or consulting).
• Expertise in Affirmed MCC, v
  MME, SGW/PGW, and Metaswitch UC.
• Strong knowledge of LTE EPC, 5G SA, and 3GPP standards.
• Proficiency in Linux, virtualization (VMware), and containerization (Kubernetes).
• Familiarity with tools like Wireshark, Grafana, and Prometheus.
• Excellent problem-solving and independent troubleshooting skills.
• Fluent in English; additional languages (Spanish, French, Japanese) are a plus.
• Strong communication and documentation skills.

WE SPEAK DIGITAL. Overview
Formerly known as Computaris, we are the European branch of R Systems - global technology and analytics services company. We help our clients achieve
-
- market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach. We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership. Our clients choose to partner with us for Cloud transformation, automation, data science, analytics, and product engineering, thanks to our technical expertise, domain knowledge, global presence and a record of delivering
- class solutions consistently for over 28 years. With a global workforce of 4, 800+ employees spread across 16
- centers and 26 offices, we continue to empower organizations with
- edge technologies. In Europe, R Systems has offices in the UK, Romania, Poland, Moldova and Switzerland, providing digital transformation services and extensive telecom expertise.