Service Delivery Management Consultant 4- Support

Service Delivery Management Consultant 4- Support

Romania

Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP), and (FDSP acting as) Subcontractor Partners (collectively ‘Service Delivery Partners’) in line with Oracle System Support policies, strategy and budget.

Manage Service Delivery Partner’s performance, skills competency and adherence to contractual obligations.

Financial management associated to Field Service Delivery subcontractors

Act as the primary contact for Service Delivery Partner issues, queries and escalations.

Execute upon the territory coverage strategy in countries outside of Oracle Service Locations through Field Delivery Support Provider (FDSP) and (FDSP acting as) Subcontractor Partners (collectively ‘Service Delivery Partners’) in line with Oracle System Support policies, strategy and budget: Enable Oracle Exa
CC/C3 footprint expansion through the implementation and management of Field Service Delivery subcontracting agreements for underlying HW support in designated countries outside of Oracle Service Locations. Enable Oracle Cloud footprint expansion through the implementation and contractual management of Field Service Delivery subcontracting agreements for Datacenter Build/HW support designated countries outside of Oracle Service Locations as per business requirements. Ensure on prem HW support service readiness for newly onboarded FDSP through the OPN program Understand the complexities of the regional and country Service Delivery Partner landscape, including potential channel conflicts; As required, provide Cloud HW Support Management with a detailed analysis (including risks) of the landscape and
- based recommendations for driving service delivery through local partners in designated countries. Ensure services readiness for Oracle’s direct engagements (warranty, OEM) in countries outside of Oracle Service Locations) through the implementation of subcontracting agreements with FDSP or other parties as relevant Drive FDSP renewals or offboarding as required Provide input to DAS approval requests for HW support in indirect delivery countries, in line with Oracle System Support policies, strategy and partner landscape

Manage Service Delivery Partner’s performance, skills competency and adherence to contractual obligations: Regular business reviews with key Partners and Oracle staff. Manage compliance to FDSP Addendum delivery contractual requirements and Key Performance Indicators – KPI (. Delivery certification, Parts returns, Parts per SR, . As relevant, conduct Delivery Get Well (DGWP) for
- performing partners in accordance to documented processes. Drive Partner End User Customer Satisfaction through close interaction with partners.

Financial management associated to Field Service Delivery subcontractors Budgeting, PO creation & management, monthly forecasting, invoice follow up, variance handling

Act as the primary contact for Service Delivery Partner issues, queries and escalations. Build and maintain close & effective relationships with the Service Delivery Partners, their executive management, and their staff – acting as a “Trusted Advisor” for all aspects of Service Delivery. Manage Service Delivery Partner escalations in conjunction with the Situation Management Team & other relevant stakeholders or direct escalations to the appropriate owner as applicable. Resolve disputes when necessary. Collaborate with X-LOB teams (Logistics, HW Sales, Premier Sales, Alliances & Channels, on Service Delivery Partner related queries. Review/provide input to requests for System Support delivery outside Oracle Service Locations (where Oracle does not have a local legal / delivery presence).

Career Level - IC4

Informații detaliate despre oferta de muncă

Firma:	Oracle
Localiția:	Romania
Adăugat:	26. 11. 2025 Postul de muncă activ

Răspunde la anunț
Fii primul, care se va înregistra la oferta de muncă respectivă!