Service Desk Agent with Czech (Remote position)

Service Desk Agent with Czech (Remote position)
Bucureşti
Bucharest, Bucharest, Romania

JOB DESCRIPTION

Overview

The Czech language speaker Service Desk Agent advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Job Responsibilities Include:

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal instructions

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and
- mail

Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all
- line system problems are resolved in an accurate and timely manner

Basic Qualifications:

Fluency in Czech

Good command of English

Excellent communication and customer service skills

Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications

Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills

Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)

Preferred Skills:

Experience of providing remote IT support is an advantage

Ideally University education, preferably technical degree

Microsoft certifications

Benefits

Our people are the most critical component of our
- term success and their health and wellbeing are our priority.

You will enjoy a comprehensive, locally competitive benefits package

Working for a top 5 company in the industry worldwide

Company culture focused on the employee wellbeing

The opportunity to grow a career in Monitoring/Infrastructure

Learning & Development platforms

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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Informații detaliate despre oferta de muncă

Firma:	NTT
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	10. 12. 2025 Postul de muncă activ

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