Service Desk Agent with German (Remote position)

Service Desk Agent with German (Remote position)
Bucureşti
Bucharest, Bucharest, Romania

JOB DESCRIPTION

Overview

The Service Desk Agent advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures.  Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Job Responsibilities Include:

Basic Qualifications:

Preferred Skills:

Benefits

Our people are the most critical component of our
- term success and their health and wellbeing are our priority.

You will enjoy a comprehensive, locally competitive benefits package

Working for a top 5 company in the industry worldwide

Company culture focused on the employee wellbeing

The opportunity to grow a career in Monitoring/Infrastructure

Learning & Development platforms

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and
- up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3. 6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at 

 NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

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