Service Desk Agent with German Timișoara

Service Desk Agent with German
Timişoara
Timișoara, Timiș County, Romania

Job description Key Responsibilities:Technical Support: Addressing user inquiries and resolving technical issues related to hardware, software, and network connectivity. Troubleshooting and Problem Solving: Diagnosing and resolving technical problems, often involving remote support tools, and escalating complex issues to the appropriate teams when necessary. Communication and Customer Service: Communicating with users in a clear and concise manner, providing
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- step instructions, and ensuring a positive user experience. Documentation and Record Keeping: Maintaining accurate records of user interactions, troubleshooting steps, and solutions in the ticketing system. System Maintenance and Updates: Performing system installations, upgrades, and maintenance procedures. Knowledge Base Management: Contributing to the creation and maintenance of a knowledge base, FAQs, and training materials for
- users. Escalation and Collaboration: Identifying and escalating unresolved issues to
- level support teams while collaborating with other IT teams to ensure efficient problem resolution. Skills and Qualifications:Technical Proficiency: Strong understanding of computer systems, hardware, software, and network troubleshooting. Problem-Solving Skills: Ability to analyze issues, identify root causes, and develop effective solutions. Communication Skills: Excellent verbal and written communication skills to interact with users and document issues clearly. Customer Service Skills: Patience, empathy, and a commitment to providing excellent customer service. Organizational Skills: Ability to manage multiple tasks, prioritize issues, and maintain accurate records. Teamwork: Ability to work effectively as part of a team and collaborate with other IT professionals.