Service desk analist french Iaşi

Service desk analist french
Iaşi
Iaşi, Romania

Service Desk Analyst (French Speaking)

We are currently seeking a talented and motivated Service Desk Analyst who is fluent in French to join our dynamic team. As a Service Desk Analyst, you will play a crucial role in providing exceptional technical support to our French-speaking clients and ensuring their satisfaction with our services.

Key Responsibilities:

• Respond to incoming inquiries and technical issues via phone, email, or chat in a timely and professional manner.
• Diagnose and troubleshoot technical problems, providing step-by-step guidance to users.
• Escalate complex issues to the appropriate IT teams and follow up to ensure timely resolution.
• Document all support interactions and solutions accurately in the system.
• Contribute to the development of knowledge base articles and training materials.

Qualifications:

• Fluency in French and English is required.
• Proven experience in a customer service or technical support role.
• Strong problem-solving skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.
• Excellent communication and interpersonal skills.

Benefits:

• Opportunity to work in a multicultural environment and enhance your language skills.
• Professional growth and development through training and mentorship programs.
• Competitive salary and benefits package.
• Collaborative and supportive team culture.

If you are passionate about providing top-notch technical support, have excellent language skills, and enjoy working in a diverse team, we would love to hear from you. Join us as a Service Desk Analyst and be part of a rewarding and challenging work environment where your skills and contributions are valued.