Service Desk Analyst with French

Service Desk Analyst with French
Iaşi
Iaşi, Romania

Main Requirements:

• Excellent communication in French (B2–C1) ? ? ;
• English (B2–C1) is an advantage;
• Good knowledge of MS Office (Word, Excel, Outlook);
• Reliability, teamwork, and solution-oriented mindset;
• Basic experience in technical support or using IT devices (hardware & software) = plus. ︉︀︉︅︃︁︇​︂︆︄︃​︁︁︎︌​︈︂︇

Schedule: Monday – Friday, 08: 00 – 21: 00 (shifts: 08: 00–17: 00, 09: 00–18: 00, 10: 00–19: 00, 11: 00–20: 00, 12: 00–21: 00).

Responsibilities:

• Handling calls and requests from users;
• Providing basic technical support for hardware equipment (laptops, monitors, phones) and software applications (MS Office, internal apps);
• Initial troubleshooting and resolving incidents at first contact;
• Recording and classifying incidents in internal systems;
• Escalating complex issues to higher-level teams;
• Collaborating with the team to achieve objectives and KPIs.

Benefits:

• Training and shadowing sessions for quick onboarding;
• Opportunity to grow from L0 to L1, depending on experience and results;
• Dynamic, multicultural, and collaborative work environment.