Service Desk Analyst with Swedish - Timișoara

Service Desk Analyst with Swedish
Timişoara
Timișoara, Timiș County, Romania

Responsibilities

Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel.

Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures.

Advise customers on appropriate course of action and timelines using a professional,
- oriented language.

Act as an interface between customers and Endava support teams.

Collaborate with internal/external departments to deliver a
- quality service.

Qualifications and Experience

Advanced English and Swedish language skills - mandatory

Passionate about technology (we will teach you the rest)

Strong communication, problem solving and interpersonal skills.

Open to working with demanding customers and deliver to tight deadlines.

Adaptable and good team player

Additional Information

What's in it for you?

Company paid subscription to
- Learning Platforms

Access to technical and soft skills trainings (Design Thinking, Customer Care, Stress Management, etc. )

Best in class medical care subscription

Experience in working with ITSM tools, Active Directory, MS Office, Azure etc.

Access to growth opportunities in a global and fast developing company

Special discounts and offers

Fitness deduction

Referral bonuses for new hires recommended by you

Your working schedule:

Shift flexibility

Hybrid work model

The rest is for you to discover!

Detalii privind locul de muncă:

Firma:	Endava
Localiția:	Timişoara Timișoara, Timiș County, Romania
Pracovni_pozice:	Service Desk Analyst with Swedish
Adăugat:	19. 3. 2023 Postul de muncă activ

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