Service Desk L1 with Spanish - Bucharest

Service Desk L1 with Spanish
Bucureşti
Bucharest, Bucharest, Romania

Mission

Ensure timely and effective resolution of
- user IT related issues

Takes internal customer calls

Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution

Collects data for internal reporting

Ensures service level agreements’ fulfilment

Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

Resolved incidents, service requests and queries

Up-to-date information in the relevant systems

Documented new known errors

Profile

Knowledge of Active Directory

Operating Systems Knowledge

Office Automation Software knowledge

Servers, files, folders knowledge

Knowledge of Antivirus and Antimalware tools

Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)

Has used an IT Service Management tool (BMC Remedy or similar)

Resolved incidents, service requests and queries

Up-to-date information in the relevant systems

Documented new known errors

Team working skills

Understanding of solutions and correct management of problem solution

Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase

Socially skilled

Self-awareness

Team worker with collaboration

Understanding of client's issues

Flexibility

Analysis and problem solving

Spanish (C1 or above)

English (B2 or above)

6 months contract: cim/B2B!!!

Work conditions: Working time is 40 hours/week, Monday to Sunday. Shifts scheduled during the week with 2 free consecutive days!!!

Benefits:

Full access to foreign language learning platform

Personalized access to tech learning platforms

Tailored workshops and trainings to sustain your growth

Medical subscription

Meal tickets

Monthly budget to allocate on flexible benefit platform

Access to 7 Card services

Wellbeing activities and gatherings

Informații detaliate despre oferta de muncă

Firma:	Inetum
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	24. 6. 2025 Postul de muncă activ

Răspunde la anunț
4 persoane au vizionat această ofertă de muncă.

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Service Desk L1 with Spanish Bucharest

Service Desk L1 with Spanish
Bucureşti
Bucharest, Bucharest, Romania

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

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