Service Desk with German (24 x 7 Shift) - Consultant/ Senior Consultant (f/m/d) - Bucharest

Service Desk with German (24 x 7 Shift) - Consultant/ Senior Consultant (f/m/d)
Bucureşti
Bucharest, Romania

Tasks
Tasks

You will be the first point of contact for customers seeking technical assistance over the phone, support portal or email

You will identify and assess customers’ needs

You will support basic customer issues and requests related to IT systems and applications

You will escalate service requests that cannot be scheduled within agreed service levels

You will improve customer service, perception, and satisfaction

You will maintain the Knowledge Base information

You will train and assist junior colleagues

You will be SPOC on the night or weekend shift

You will work in /7 shifts (in 3 shifts): 7:
-:, :
-:, :
-7:

Qualifications
Qualifications

Minimum 2 year's experience in Service Desk

Advanced level of German (B2-C1) and a medium level of English (B1)

Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary

Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations

Customer-oriented and
- tempered

Ability to work in a team and communicate effectively

Ability to also work autonomously

Proven experience in IT support

Good understanding of IT concepts (i. e. email, AD, OS, Mobile devices etc. )

Work experience in /7 shifts - nice to have

Things to know before departure:

Start: by arrangement - always on the 1st and th of the month

Working hours: full-time (h); vacation days

Employment contract: Unlimited

Line of work: Consulting

Language skills: Advanced level of German (B2-C1) and a medium level of English (B1)

Flexibility & willingness to travel

Other: a valid work permit

Informații detaliate despre oferta de muncă

Firma:	MHP - A Porsche Company
Localiția:	Bucureşti Bucharest, Romania
Adăugat:	14. 6. 2025 Postul de muncă activ

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Service Desk with German (24 x 7 Shift) - Consultant/ Senior Consultant (f/m/d)
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Bucharest, Romania