Service Desk with German - Consultant/Senior Consultant (f/m/d) - Bucharest

Service Desk with German - Consultant/Senior Consultant (f/m/d)
Bucureşti
Bucharest, Romania

Tasks
Tasks

You will serve as the first point of contact for customers seeking technical assistance via phone, support portal, or email

You will identify and assess customer needs to ensure prompt and accurate support

You will provide
- level support for basic IT issues and service requests related to systems, applications, and hardware

You will escalate unresolved issues or complex service requests in accordance with agreed service level agreements (SLAs)

You will work continuously to improve customer service, user perception, and overall satisfaction

You will maintain and update the Knowledge Base, ensuring documentation is accurate, helpful, and up to date

Qualifications
Qualifications

Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles with a strong focus on technical issue resolution

Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary

Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations

Customer-oriented and
- tempered

Advanced proficiency in German (B2–C1) and intermediate proficiency in English (B1)

Ability to work in a team and communicate effectively

Good understanding of IT concepts (i. e. email, AD, OS, Mobile devices etc. )

Things to know before departure:

Start: by arrangement - always on the 1st and th of the month

Working hours: full-time (h); vacation days

Employment contract: Unlimited

Line of work: Consulting

Language skills: Fluency in written and spoken German and English

Flexibility & willingness to travel

Other: a valid work permit

Informații detaliate despre oferta de muncă

Firma:	MHP - A Porsche Company
Localiția:	Bucureşti Bucharest, Romania
Adăugat:	30. 10. 2025 Postul de muncă activ

Răspunde la anunț
7 persoane au vizionat această ofertă de muncă.

Service Desk with German - Consultant/Senior Consultant (f/m/d)

Service Desk with German - Consultant/Senior Consultant (f/m/d)
Bucureşti
Bucharest, Romania

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