Service Manager – Customer & FSD Services

Service Manager – Customer & FSD Services
Bucureşti
Bucharest, Bucharest, Romania

Job Description

Your Responsibilities:

• Manage core customer data services: Customer Data Quality, Customer Cache, Target Group Management Solution, and FSD Customer Master Data;
• Ensure high data accuracy and consistency across validation logic, correction processes, and system integrations;
• Drive data quality improvement initiatives, define KPIs, monitor performance, and initiate corrective measures;
• Oversee incident and problem handling, including root cause analysis and
  - mortem
  - up;
• Control and optimize costs for services within the assigned scope;
• Coordinate CDQ & customer activations and maintain close alignment with platform and country stakeholders;
• Collaborate with technical teams to embed quality checks and validation mechanisms into data flows;
• Ensure clear communication and documentation of change requests, and dependencies.
• Represent the area in
  - platform and management reviews, ensuring alignment with overall platform strategy;
• Contribute to the continuous evolution of the data management and validation ecosystem across METRO digital.

Required key competencies and qualifications:

• Strong background in Product or Service Management, ideally within data or
  - driven environments;
• Proven expertise in data quality management, validation logic, and master data processes;
• Experience managing several products/services in parallel with complex interdependencies;
• Ability to perform structured incident and change management, including impact analysis and stakeholder communication;
• Solid understanding of technical integrations (APIs, data pipelines, validation frameworks);
• Skilled in stakeholder management across business and technical teams;
• Proficiency in backlog tools (e. g. , Jira, Azure Dev
  Ops) and familiarity with Agile delivery models;
• Strong analytical and
  - solving mindset; able to translate technical data issues into business impact;
• Excellent communication skills in English (written and verbal);
• Hands-on, structured, and collaborative working style with ownership for
  -
  - end service quality.

What we offer at METRO. digital?  

• Hybrid and agile work: thrive in a flexible, multicultural environment.  

At METRO. digital, we promote
- life balance through a hybrid working model.  You’ll be part of
- organizing, multicultural teams that collaborate in an agile setup.  

• People development: when you grow so do we! 

We want you to become the best version of yourself with individual and
- wide programs and trainings for people development. Focused among other on development, leadership, appreciation. . . it´s time to upskill your career.  

• Support with individual solutions: we are
  - caring! 

We offer support whenever you need it - at every stage of your professional journey.  

Want to know more about all our benefits?  Discover more here.   

Let´s connect soon. Apply for the role now!     

Position grade within our career framework: Service Manager Grade 2 (Md5).