Service Manager – M.PIM Tools & M.Article Listing Tools (m/f/d)
Company Description
About us:
Passion for food. Hunger for tech. We make METRO digital.
Today technology is driving the world. And at METRO. digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From
- commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.
You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us! About the Role:
We are seeking a highly skilled and structured Service Manager to oversee and continuously improve the operational delivery of IT services across METRO’s digital and infrastructure landscape.
The Service Manager ensures reliable service operations, effective vendor coordination, and continuous service improvement in
- based and enterprise IT environments. The role combines technical service management, incident coordination, stakeholder communication, and vendor performance management to guarantee stable, secure, and
- performing IT services.
Job Description
This position acts as a bridge between technology, delivery teams, and business functions — aligning operations with platform strategy and supporting METRO’s digital transformation journey for the following components:
Key Responsibilities:
-
- day IT service operations, ensuring stability, availability, and alignment with METRO’s IT Service Management framework.
- line escalation point for incidents, service requests, and operational risks, ensuring timely and transparent resolution.
- prem environments (AWS, Azure, GCP).
Ops and Agile practices into service operations.
- relevant details for knowledge transfer.
Qualifications
- based environments.
Now, Jira Service Management) and monitoring tools (Data
Dog, Grafana, Kibana, Power BI).
Ops delivery models.
- solving abilities.
Nice-to-Have Skills
- vendor and
- country environments.
Additional Information
What we offer at METRO. digital?
Hybrid and agile work: thrive in a flexible, multicultural environment.
We offer support whenever you need it - at every stage of your professional journey.
We want you to become the best version of yourself with individual and
- wide programs and trainings for people development. Focused among other on development, leadership, appreciation. . . it´s time to upskill your career.
Support with individual solutions: we are
- caring!
At METRO. digital, we promote
- life balance through a hybrid working model. You’ll be part of
- organizing, multicultural teams that collaborate in an agile setup.
People development: when you grow so do we!
Want to know more about all our benefits? .
Let´s connect soon. Apply for the role now!
Position grade within our career framework: Service Manager 2 (Md5).
- Informații detaliate despre oferta de muncă
Firma: METRO LOGISTICS Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 25. 11. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!