Service Model Coordinator - 1 year contract
JOB DESCRIPTION
Mission
As a Service Model Coordinator, you will play a key role in enhancing global service delivery models. Your focus will be on reviewing existing services, identifying gaps, and proposing improvements to optimise operational efficiency and customer experience.
Key Responsibilities
Service Review & Analysis
Conduct thorough evaluations of current service models to identify improvement opportunities. Areas of focus include:
- Supported solutions by region
- Service details (channels, operating hours, contact points)
- Support team structure
- Effort metrics (case volume, handling time)
- KPI tracking and reporting mechanisms
- Training requirements per solution
- Team training status
- Escalation procedures
- Access to tools and customer service platforms
Stakeholder Management
Develop standardised processes for stakeholder engagement and reporting to ensure transparency and clear communication on service performance and project progress.
Tool Integration & Optimisation
Work to streamline workflows and improve efficiency by integrating and refining existing operational tools.
Essential Qualifications
Experience
Minimum 3 years in service delivery and stakeholder management, preferably within the contact centre or BPO industry.
Skills
- Strong planning and time management capabilities
- Solid project management skills
- High computer literacy and ability to quickly learn new technologies
- Fluent English is required; additional languages are an asset
Desired Qualifications
Education: University degree in a relevant field
Industry Knowledge: Understanding of healthcare industry standards and regulations is advantageous
Personal Attributes
- Detail-oriented and methodical
- Capable of working independently and managing multiple tasks
- Resilient and composed under pressure, with a proactive mindset
- Positive and approachable, with strong interpersonal skills and professionalism
- Informații detaliate despre oferta de muncă
Firma: redsparq recruitment Localiția: Braşov
Brașov, Brașov, RomaniaAdăugat: 14. 9. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!