ServiceNow Developer
Short Description:
The Service
Now Developer is responsible for implement and support assignment rules. Implemented work flows. Gather, document and drive business/technical requirements for various business units. Provide strategic advice, deliver technology innovation and design / implement solutions in large and complex deployment.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 3 years of experience as a Service
Now Developer. - Proven experience in Service
Now development, with a focus on the CMDB and ITSM modules. - Proficiency in Java
Script programming for
- side and
- side scripting. - Strong web design skills, including HTML and Angular, for service portal development.
- Ability to create reports, dashboards, and use Performance Analytics for service performance assessment.
- Familiarity with project management best practices and documentation.
- Excellent communication skills and ability to work collaboratively in a team.
- Mandatory certification(s) :
Service
Now Certified System Administrator
Service
Now Micro-Certification - CMDB Health
Service
Now Micro-Certification - Configure the CMDB
Service
Now Micro-Certification - ITSM
Service
Now Micro-Certification - SAM
Service
Now Micro-Certification - SPM
- Fluent English;
- Capacity to understand needs (user stories) and to develop with quality (best practices).
- Experience in Agile development expected.
Job Responsibilities:
- The Service
Now developer specializing in the CMDB & ITSM module will be responsible for designing, developing, and maintaining features. - Manage tables, forms, business rules, system configuration.
- Develop and maintain
- side scripts and
- side scripts on the Service
Now platform. Create Business Rules and Scripted REST APIs to automate processes and enhance operational efficiency. - Design and generate relevant reports to highlight information. Utilize the Performance Analytics tool to analyse data and identify potential improvements.
- Design and develop custom dashboards to enable stakeholders to visualize key performance indicators and make
- driven decisions. - Prepare packages and components related to developments made. Ensure clear and comprehensive documentation to facilitate deployment and delivery management.
- Challenge user stories by providing technical input to BA requirements and integrate features in a global SN implementation project.
- Design, develop, and enhance the service portal using HTML and Angular languages and/or UI Builder module. Ensure a
- friendly interface and optimal user experience for system users.
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