Solutions Architect – Customer Experience Bucharest

- contrast="auto">RFP & Solution Design- contrast="auto">:-
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• Lead the operational solution design for new RFPs and proposals, ensuring alignment with business objectives and client needs.
• Develop
  -
  - end CX solutions, integrating omnichannel support, AI/automation, and workforce strategies.
• Work closely with sales and presales teams to present compelling value propositions.

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- contrast="auto">Customer Journey Design & Optimization- contrast="auto">:-
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• - contrast="auto">Map, analyze, and optimize customer journeys to enhance efficiency, customer satisfaction, and operational effectiveness.
• - contrast="auto">Identify gaps and recommend process improvements leveraging best practices and emerging technologies.
• - contrast="auto">Collaborate with stakeholders to implement seamless customer experiences across digital and human touchpoints.

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- contrast="auto">Process Improvement & Transformation:-
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• - contrast="auto">Continuously review existing workflows, identify inefficiencies, and drive process improvements.
• - contrast="auto">Recommend automation, AI, and
  - driven strategies to enhance operational performance.
• - contrast="auto">Monitor industry trends and emerging technologies to
  - proof CX solutions.

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- contrast="auto">What will make you successful for the role:-
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• - contrast="auto">5+ years of experience in BPO, CX solution design, process improvement, or related fields.
• - contrast="auto">Strong understanding of omnichannel customer service, automation (chatbots, AI, RPA), and contact center technologies.
• - contrast="auto">Experience in designing and presenting solutions for RFPs and client proposals.
• - contrast="auto">Proven track record of process optimization and customer journey transformation.
• - contrast="auto">Ability to work
  - functionally and communicate effectively with stakeholders at all levels.
• - contrast="auto">Data-driven mindset with a strong analytical approach to
  - solving.
• - contrast="auto">Familiarity with tools like CRM systems (Salesforce, Zendesk), CX analytics, and automation platforms is a plus.

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- contrast="auto">Sounds good? Find out what you can get:-
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- level="1">- contrast="auto">Competitive salary package & meal vouchers-
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- level="1">- contrast="auto">The opportunity to work in a
- cultural environment-
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- level="1">- contrast="auto">Private medical insurance-
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- level="1">- contrast="auto">Learning programs for your development-
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- level="1">- contrast="auto">Wellness activities for your wellbeing-
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