Sr. Technical Support Engineer - Cluj-Napoca

Sr. Technical Support Engineer
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

The driving force behind our success has always been the people of Aspen
Tech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

We are seeking a Principal Technical Support Engineer to join our Asset Performance Management (APM) Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.

This is a
- term career with opportunity for growth and development in a
- edge technology company.

Your Impact

Troubleshoot & resolve quality and operations process of industry using Aspen
Tech’s proprietary software.

Communicate with customers through phone, chat,
- conferencing, email and
- person.

Own escalation of all assigned customer issues and drive holistic resolution
- functionally within Aspen
Tech.

Deliver
- quality, technical
- on interactive training to the customer.

Review, update and create technical training content for new releases and new applications in the industry.

Author, review and approve technical articles for publication to Aspen
Tech’s web knowledgebase.

Contribute towards Aspen
Tech’s
- release beta software testing program to drive improved product quality .

Conduct
- sales consultations to identify prospects’ business problems and articulate Aspen
Tech’s products as solution.

Mentor and coach junior staff.

What You'll Need

Degree in in Engineering discipline, Computer Science, Data Science or related technical discipline.

Knowledge of Statistical Methods, data analysis, machine learning, AI, Python, SQL.

University projects on process simulation /control will count toward experience.

Experience in process control equipment maintenance is desirable.

Experience working in oil & gas, chemical, petrochemical, pulp & paper, mining, or pharmaceutical Industry is desirable.

Prior exposure to Aspen
Tech products or competitor tools is desirable.

Detail-oriented with
- on
- solving skills.

Strong written and verbal communication skills. Ability to present complex information in a clear and concise manner.

Strong customer first mindset, with the ability to identify opportunities that create value for customers.

Ability to manage multiple responsibilities and competing priorities.

Ability to travel internationally. Travel is usually less than 25% .

English language proficiency is mandatory - Additional language skills would be beneficial.

Informații detaliate despre oferta de muncă

Firma:	Aspen Technology
Localiția:	Cluj-Napoca Cluj-Napoca, Cluj County, Romania
Adăugat:	28. 6. 2025 Postul de muncă activ

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Sr. Technical Support Engineer Cluj-Napoca