Support Engineer (MW SMB/Midmarket) - English - Bucharest Bucharest

Support Engineer (MW SMB/Midmarket) - English - Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Support Engineer (Modern Work Midmarket and SMB)

Team: LSS Global Technology Leads

Location: Bucharest - Hybrid

Employment type: 18 month contract

As a Partner Technical Advisor/Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your
- solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 50% from home.

DUTIES AND RESPONSIBILITIES

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
• Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers.
• Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill.
• Receive escalated, technically complex politically hot customer issues, and maintain ownership of issue until resolved completely.
• Solve highly complex level of escalated problems, involving broad,
  - depth product knowledge or
  - depth product specialty; may include support of additional product line.
• Use advanced troubleshooting skills to analyse problems and workout solutions to meet customer needs.
• Report software bugs and customer suggestions. Acquire & coordinate resources from other groups as needed to resolve customer issue

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience or 3+ years of technical support, technical consulting experience, or information technology experience or equivalent experience
• English Language: fluent in reading, writing and speaking.
• Technical depth in the current technology and willing to learn new skills. Understanding of Microsoft 365 services or other cloud offerings. Power
  Shell skills are mandatory
• Deep knowledge of cloud offerings like M365, Exchange Online, OWA, Outlook for MAC, Outlook for Windows and the New Outlook
• Understanding of Identity solutions like ADFS, Dir
  Sync/AADSync and Single Sign-On
• Understanding of different cloud models like IAAS, PAAS and SAAS
• Familiarity with Active Directory, Security, OS Internals concepts
• Networking :Understanding of networking concepts including IP Addressing, Subnetting, Routing, NAT, DNS, DHCP, ARP, VPN technologies
• Familiarity with networking tools (ping, tracert, tracemon, Netmon, wire shark, etc. )
  Understanding of load balancing,
  - redundancy, CDN and VPN technologies preferred
• Candidate must be a strong critical thinker, and enjoy solving very difficult problems Strong experience in Current Microsoft® Server and Client and CLOUD platforms.
• Programming and debugging skills preferable.
• Prior knowledge of Windows Server and other networking products (preferred but not essential) If you enjoy being the
  - solver in the spotlight of critical problems, then this position will excite and challenge you

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• 9 AM – 6 PM (CET)
• Private health insurance