Surveillance Team Leader - English - Bucharest Bucharest

Surveillance Team Leader - English - Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Surveillance Team Leader

Location: Bucharest, Romania

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Analyze and verify reported incidents, escalate when necessary, and support evaluations or corrective actions.
• Oversee testing and performance assessments of monitoring systems, collaborating with quality assurance and development teams.
• Monitor both digital and physical environments to identify suspicious, irregular, or
  - compliant activities.
• Maintain accurate logs and reports for incident tracking, performance reviews, and operational transparency.
• Coordinate fair task distribution, manage live escalations, and support
  - making during
  - priority situations.
• Mentor and train team members to ensure skill development and alignment with organizational standards.
• Contribute to performance and incentive reviews by validating task completion and the basis for any corrective measures.

REQUIREMENTS:

• Fluent in English, with strong proficiency in both written and spoken communication
• 4–5 years of experience in monitoring, compliance, risk management, or related roles, with at least 2 years in a supervisory or leadership capacity.
• Strong technical knowledge of monitoring tools, surveillance systems, or other relevant technologies.
• Proven analytical skills in detecting patterns, irregularities, or operational risks.
• Proficiency with productivity tools (e. g. , Microsoft Office or equivalent), particularly Excel, Teams, and Word.
• Excellent written and verbal communication skills, including experience in producing structured reports.
• Flexibility to work in shifts (including weekends and holidays) within a 24/7 operational schedule.
• Bachelor’s degree or equivalent in a relevant discipline.
• Familiarity with advanced monitoring or analytical software tools.
• Experience using data visualization or analysis platforms (e. g. , Tableau, SQL).
• Understanding of performance metrics and incentive structures.

BENEFITS:

• Competitive salary with additional
  - based incentives.
• Paid training to ensure familiarity with organizational standards and processes.
• Comprehensive employee benefits package, which may include health and wellness programs.
• Complimentary meals during working hours.
• Wellness perks, such as fitness or gym access (available after a set period).
• Additional pay allowances for holidays, night shifts, and weekend work.
• Private healthcare coverage.
• Career development and advancement opportunities within a global organization.