System Development Engineer, CoSS Iași

System Development Engineer, CoSS
Iaşi
Iași, Județul Iași, Romania

The Compliance Shared Services (Co
SS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within Co
SS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is seeking a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service
- related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a
- focused approach, demonstrates customer focus, and has the ability to lead in
- functional and
- paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving
-
- day operational efficiency, and being
- motivated. The role also involves driving
- scope development projects and building custom tools.

Key job responsibilities

Technical Support and Problem Resolution • Diagnose and resolve complex production software issues across multiple products and services • Perform comprehensive troubleshooting and root cause analysis for technical challenges • Provide timely and effective support through ticket management and customer communication

Software Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting • Maintain and configure software systems in staging and production environments • Implement fixes and enhancements for internally developed software applications

System Operations and Monitoring • Design and implement monitoring solutions to ensure system reliability and performance • Manage software deployments and support infrastructure in AWS and web technology environments • Create and maintain system and support status reports

Team Collaboration and Knowledge Management • Coordinate support issue handoffs within the team • Develop and contribute to a comprehensive team knowledge base • Collaborate with
- functional teams to improve operational excellence

Product and Service Ownership • Take ownership of digital products or system components • Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS