Team Lead Customer Service Booking - Dutch Speaker Bucharest

Team Lead Customer Service Booking - Dutch Speaker
Bucureşti
Bucharest, Bucharest, Romania

Job Description

• Control the
  -
  - day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service
• Support in the development of reports and optimize internal processes for a constant improvement of our working environment
• Take on the further development of your team 
• Control and monitor important performance KPIs for the achievement of our goals
• Work closely with our internal departments and external stakeholders

• Business fluent Dutch and English skills, both written and spoken
• Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees
• Safe handling of ticket systems, inbound and outbound calls as well as escalation level management
• Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges
• Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders

We would love if you would have:

• Interest in the automotive sector
• Experience with Google tools (Sheets, Gmail, Calendar, etc. ) 

Our offer

• A nice office just 1 minute far from Pipera metro station
• A warm team atmosphere and fun team events
• Private health insurance via medicover