Team Leader with German and English in Bucharest Bucureşti Sectorul 1

Team Leader with German and English in Bucharest
Bucureşti
Bucureşti Sectorul 1, București, Romania

Description

Experience the power of a
- changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.

If you're looking to grow and be inspired, as a Team Leader (on-site) you will be part of our team of
- changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development
We'll give you all the training,
- edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

Essential Functions/Core Responsibilities 

• Responsible for the
  -
  - day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile 

• Proficient in German (minimum C1 level) and having a minimum B2 level at English
• Previous experience with Cloud Services
• Previous experience in Content Moderation - minimum 1 year
• Required experience in people management/coordinating a team
• Legal content review experience would be an advantage
• Excellent analytical skills
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in
  - tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule, from the office

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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