Tech Support Specialist with French

Tech Support Specialist with French
Bucureşti
Bucharest, Bucharest, Romania

We have an opportunity for a Technical Support Specialist with French to join us at Honeywell, in Bucharest, where you will be providing advanced technical support for BMS, providing answers and solutions related to the product portfolio.

This is a hybrid role, 3 days at the office + 2 days work from home model.

Key responsibilities

Provide support for more ranges of fire products and additional systems integrated with a core security panel. The
- term objective is to provide support for multiple product lines.

Coverage of Technical Support Helpdesk phone &
- mail for France and UK product portfolio

Document all interactions with the customers

Point of escalation for Level 1 Specialists

Handle internal and external customer related issues and concerns through approved communication channels

Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries

Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level

Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity

Support the development of internal documentation

Working closely with L2 agents to develop product knowledge and achieve independent call handling (attend Q&A and refresh training sessions, use
- learning sessions in the local lab)

Maintain acceptable call evaluation requirement, KPIs & VOC

Comply to Honeywell labor regulations and the department internal rules, ensuring line coverage and being an adept of best practices, following to constantly achieve business KPI’s

Create own individual training needs, ensuring with the direct manager that a training program is in place and completed in agree timeline

Actively participate in departmental activities and initiatives including self help

Key skills and qualifications

Degree level technical background achieved through appropriate educational study

English and French language skills, professional level

Previous experience in a technical support environment

Understand customer’s needs

Problem solving orientation

Analytical thinking and attention to details

Strong team player

We value

Strong knowledge of Windows 7, 8, 10; Server 2008, 2012, 2016, 2019

Strong knowledge of Microsoft Outlook

Our offer

3 + 2 hybrid work arrangement to support your
- life balance

Competitive Salary regularly increased based on your performance

Enjoy 25 vacation days per year, plus extra days off for life's special events

We provide meal vouchers

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)

Medical Insurance Plan paid by the company

Christmas and Easter bonuses

Recognition & referral bonus programs

Comprehensive induction, ongoing training and development to set you up for success

In-house and external learning platforms (Udemy) to continue to expand your skills

Work experience opportunities to help you grow your career with us

Global employee networks to help you connect and grow

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

Your family is growing while working at Honeywell? We congratulate you by offering special bonuses

Frequent Employee Engagement activities fostering an inclusive and diverse work environment

Fresh fruit days in the office

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us nowand be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#The
Future
Is
What
We
Make
It

#Li
Hybrid

Informații detaliate despre oferta de muncă

Firma:	Honeywell
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	30. 10. 2025 Postul de muncă activ

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