Technical Account Manager

Technical Account Manager
Bucureşti
Bucharest, Bucharest, Romania

Description and Requirements

Are you passionate about delivering outstanding technical support to enterprise customers? Lenovo is seeking a Technical Account Manager (TAM) to join our dynamic EMEA team. In this role, you will serve as a trusted advisor to large, international clients, ensuring the highest levels of satisfaction with Lenovo’s server and storage solutions.  

Key Responsibilities:

Serve as the primary technical contact for assigned enterprise customers, building strong,
- based relationships

Collaborate closely with Lenovo support teams and partners to resolve complex hardware and infrastructure issues

Conduct regular hardware and firmware health checks and provide actionable recommendations

Lead service delivery reviews and communicate technical solutions to both technical and
- technical stakeholders

Coordinate with
- level Lenovo support to deliver root cause analyses and continuous improvement

Support customers in adopting best practices for infrastructure management and compliance

Document and track service delivery metrics, ensuring alignment with customer expectations

Facilitate knowledge sharing and support Lenovo quality initiatives across the region

Position Requirements:

Bachelor’s degree in Computer Science, Engineering, or a related field

Proven technical expertise in server and storage hardware (Lenovo or comparable platforms)

Experience supporting large enterprise customers in a
- country environment

Strong analytical and troubleshooting skills with a structured,
- oriented approach

Fluency in English (written and spoken) is mandatory; additional EMEA languages (French, German, Italian, Spanish) are an advantage

Excellent interpersonal and communication skills, with the ability to explain complex topics clearly

Demonstrated ability to work independently and collaboratively in a hybrid, multicultural setting

Familiarity with cloud, AI architectures, or IT service management frameworks is preferred

What Lenovo Can Offer You:

The opportunity to work with
- edge technology and global enterprise clients

A diverse, inclusive, and supportive team environment that values your unique perspective

Flexible hybrid work arrangements and a culture that promotes
- life balance

Continuous learning and career development through Lenovo’s global resources

Competitive compensation, comprehensive benefits, and recognition for your contributions

The chance to make a real impact on customers’ digital transformation journeys across EMEA

Applicable for Slovak candidates only: Base gross monthly salary starts from EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings. Ready to join a team where your expertise and ideas are valued? Apply today and help shape the future of enterprise technology with Lenovo!