Technical Application Specialist - Russian speaker (Molecular Diagnostics) Bucharest

Technical Application Specialist - Russian speaker (Molecular Diagnostics)
Bucureşti
Bucharest, Bucharest, Romania

The Opportunity

For our Abbott Molecular Diagnostics division we are currently looking for a Technical Application Specialist to join our regional team. This role will be responsible for daily application support for our clients in Central Eastern Europe (on-site) and in Russia (remotely). This is a permanent,
- time role, requiring regular travelling across assigned territory. Working days in this position are Tuesday-Saturday (no travelling on Saturdays - only remote support). What You'll do:

Providetechnical productdemonstrations to customers for instrument, assayandapplications.

Assist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls.

Support
User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities as required.

Providecustomer trainingat the customers laboratory or at Abbotttrainingfacilities.

Acquire necessarytrainingandpresentationskills to build and deliver efficient and effectivetrainingto AM customers.

Translate complex matters into easily understandable andmotivatingtrainingunits.

Takeownershipfor reported customer inquiries and complaints and make sure that all requests and issues are answered and resolved in a timely manner and maximumcustomer satisfactionis achieved.

Investigate error conditions, diagnose probable root causes and provide troubleshooting solutions over the phone or at customer sites.

Manage escalated issues and coordinate all required activities toresolve customer complaintsand meet customer expectations and timeline.

Preparetechnical productlaunches on a regional or country level.

Form the link between customers in EMEA and technical organizations in AM tofacilitatean effective flow of information.

Ensure full compliance to AM Quality and Regulatory Procedures.

Meet the timeline and goals for complaint registration and investigation as well as complaint closure as defined by QA and
Service/Support Management.

Required qualifications & background:

Scientific degree or High School Diploma in Molecular Biology, Biochemistry or related subject is preferred.

Alternatively equivalent experience in a laboratory environment with focus on molecular diagnostic systems and assays.

Preferably experience as Product Specialist, Support Specialist or a related function in Molecular Diagnostic Industry.

Knowledge of common molecular biological techniques, required for the support of highly demanding product portfolio of AM, e. g. Nucleic Acid Extraction, PCR, Sequencing, FISH - would be considered as an asset.

Highly developed analytical skills for effective solving of complex and demanding failure conditions.

Excellent communication skills to build and maintain relationship to internal and external customers and to facilitate effective problem solving over the phone or at customer site.

Ability to travel extensively (up to 75% of total working time).

Fluent English and Russian.

Ability to work remotely on Saturday (phone support to Russian speaking clients).