Technical Program Manager
Technical Program Management Advisor
The Dell Security & Resiliency organization manages the security risk across all aspects of Dell’s business. We are currently experiencing incredible growth in order to meet the security needs of the world’s largest technology company. With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at Dell and further develop your career.
Join us as a Technical Program Management Advisor on our Technical Program Management team in Romania to do the best work of your career and make a profound social impact.
What you’ll achieve
We are currently seeking a Technical Program Manager to join the Dell Product and Application Security Team. This is a hybrid position intended to manage customer security engagement programs, communicating product security information as well as providing support to the Security Champion Program.
You will:
Supports Customer Engagement Programs to effectively track, manage and report on
- related issues. Supporting customer inquiries into Dell Product Security Practices advocating for customers’ security needs
Provides supports to the security champion program and associated deliverables building robust relationships with key stakeholders for the purpose of driving continuous improvement and delivering projects
Identifies opportunities and executes projects to the successful outcome; works with business leaders as sponsors and process owners to realize the goals of projects
Identifies, escalates and ensures resolution of issues impacting successful execution of programs, Drives consistency and standardization of defined process
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
Bachelor’s degree in Computer Science, an undergraduate degree with a concentration in security, Cybersecurity, or a related field, or equivalent professional experience
5+ years of related experience, specifically in Customer Service Operations or interfacing with Customer-facing Groups, Security Operations, Incident Response as well as Community Engagement
Proven knowledge of customer service operations or/and service lifecycle process, tools and metrics
Strong project management skills (e. g.planning, organizing, directing, monitoring and reporting on project activities)
Ability to prioritize projects, tasks, and deliverables and manage dynamic priorities, Ability to drive moderately complex,
- organizational initiatives through the influencing of and negotiation with stakeholders who at times may hold competing priorities, Strong analytical, process management and reporting skills, Excellent written and verbal communication skills, Results-driven and
- minded.
Desirable Requirements
Bachelor’s degree in Computer Science, an undergraduate degree with a concentration in security, Cybersecurity, or a related field, or equivalent professional experience
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