Technical Representative Bucharest

Technical Representative
Bucureşti
Bucharest, Bucharest, Romania

Technical Representative

Key Responsibilities:

• Ensure and manage the relationship with the users/customers of the company's vehicles,
• Mainly by telephone but also through written communication means, in order to solve the problem in a timely manner.
• Professional and efficient manner to deal with their enquiries concerning the vehicles they use (Predominantly in relation to carrying out servicing, maintenance and repairs).
• Receive, analyze and deal with requests received from customers;
• Follow up on all cases handled to minimize costs and downtime.
• Professionally handle user/customer requests in a manner that ensures a balance between minimizing costs and customer satisfaction in terms of vehicle use and certainty of receiving all contractual services.
• Communication with users/customers, how to deal with their requests, and response times.
• To collaborate on a permanent basis both with colleagues in the Dept. Operations, as well as with those in Dep. Commercial/
• Sales in order to efficiently manage all cases.
• Contribute to the continuous improvement of the company's image in the eyes of customers and partners by

Requirements :

• English languages knowledge B2/ C1 level, both written and verbal –mandatory;
• Outstanding analytical skills;
• High personal responsibility, enthusiasm and dynamism
• Problem-solving Champion & solution driven;
• MS Office
  - time friend;
• Enthusiastic, egger to learn , with the ability to connect well with the people
• Agile in complex situations;
• Proactive attitude and team spirit.

The benefits we offer, besides our great way of living at work, are:

Foundation:

• Monthly Budget on Benefit Platform
• Subscription to private medical services provider
• Gift tickets for Easter and Christmas on Benefit Platform

Health and Well-being:

• Additional vacation days based on seniority in AZP
• Corporate seminars

You grow:

• Local and International Career opportunities
• 4 different Volunteering Teams you can be part of
• Wide training curricula
• All you can read with Linked
  In Learning & Bookster

Attractive compensation package:

• Fixed salary compensation + performance bonus

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.