Technical Support 1st Level - Cluj-Napoca

Technical Support 1st Level
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

YOUR MISSION:

You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:

Configuration and operation of our monitoring portal for energy generation systems

Commissioning and parameterisation of our data loggers/park controllers

Other issues relating to products sold by meteocontrol

You will support our customers both by telephone and in writing via email using our customer service system.

You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support.

You carry out error analyses and work out solutions in cooperation with the development department.

You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations

In the event of delays or problems, you will ensure that our customers are informed in good time.

Informații detaliate despre oferta de muncă

Firma:	EuroTriade
Localiția:	Cluj-Napoca Cluj-Napoca, Cluj County, Romania
Adăugat:	14. 6. 2025 Postul de muncă activ

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Technical Support 1st Level Cluj-Napoca