Technical Support Consultant

Technical Support Consultant
Timişoara
Timișoara, Timiș, Romania

Junior Customer Technical Specialist

Timisoara, Romania

About Toluna

Responsibilities:

Serve as the primary point of contact for technical support inquiries from clients via mostly emails

Diagnose and troubleshoot time sensitive and highly impacting technical issues related to our flagship products

Provide timely and effective resolution to customer problems, escalating issues as needed to the appropriate internal teams

Collaborate with
- functional teams, including engineering and product development, to address customer needs and improve product functionality

Document and track customer interactions and issue resolution in our systems

Stay
-
- date on product features, industry trends, and best practices to better support our customers

Participate to
- release testing to ensure the best product is shipped to our clients

Required skill set:

Proficient level of English language and ability to write emails in a professional manner

Previous experience in a
- facing role

Logical thinking, time management, decision making and organizational skills

Attention to details

Problem solving skills

Team spirit

A good sense of humor

Our Values:

Acting with Ownership. Demonstrating individual accountability

Bringing a forward mindset. Being
- oriented, bold and entrepreneurial

Collaborating with Curiosity. Exhibiting teamwork through togetherness

Discussing openly, committing jointly. Sharing your views openly

Embracing empathy. Being egoless & caring

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Other Benefits:

Professional & personal growth: Training opportunities and career development plan.

Financial package: Competitive salary, performance bonus.

Health: Private medical insurance.

Work-life balance: Working from home policy.

Informații detaliate despre oferta de muncă

Firma:	Toluna
Localiția:	Timişoara Timișoara, Timiș, Romania
Adăugat:	26. 11. 2025 Postul de muncă activ

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