Technical Support Engineer | Romania Bucharest

Technical Support Engineer | Romania
Bucureşti
Bucharest, Bucharest, Romania

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related
- sales services.

As Technical Support Engineer you will:

• Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;
• Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
• Organize and carry out onsite technical training for new product launch, level training program and
  -
  - job training program in accordance with relevant stakeholders;
• Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
• Development and release the technical notice, typical technical repair cases;
• Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;
• Respond promptly to urgent technical events.
• Perform other tasks as assigned by the line manager.

Your profile:

• Bachelor degree or above, more than 2 years’ relevant experience;
• Fluent Chinese and English speaking.
• Strong cross culture communication skills and
  - function coordination ability;
• Ability to work under pressure and to strict deadlines in a dynamic environment;
• NEV Technical background is preferable;
• Willingness to frequent trip in Europe and travel to China.

Our Purpose is to build a
- emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team