Technical Support Engineer Cluj-Napoca

Technical Support Engineer
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

The driving force behind our success has always been the people of Aspen
Tech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Customer Support and Training teams are responsible for resolving customer issues, ensuring any customer experience is delivered to high quality standards and training, and working amongst
- functional teams for the best solutions. Our goal is to continuously provide product improvements, business growth, with the highest level of customer satisfaction.

Your Impact

Provide
- inspiring customer service that drives user engagement and sustains product usage.

Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using Aspen
Tech’s proprietary software.

Responsible for the escalation of customer issues and driving the resolution
- functionally within Aspen
Tech.

Deliver
- quality training classes, based on the relevant principles of engineering and industrial processes, to Aspen
Tech customers.

Develop and/or maintain customer focused training materials for new releases and new applications in the industry.

Conduct
- sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate Aspen
Tech’s products as the solution. Uncover and analyse client/prospect needs to support growth in usage, through a variety of
- sales activities.

Develop strong relationships with customers, building an understanding of their business needs and challenges.

Collaboration with other Aspen
Tech functions to maintain and develop business opportunities.

Function as a subject matter expert in Aspen
Tech’s
- release software testing program to drive improved product quality.

Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy Aspen
Tech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to Aspen
Tech’s web knowledgebase.

What You'll Need

Minimum of 2+ year(s) Relevant/industry experience preferred. University experience may count.

Previous experience with Aspen
Tech software or other advanced tool from another vendor is a plus.

Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.  

The ability to identify opportunities that create value for customers with a strong customer first mindset.

Ability to manage multiple responsibilities and competing priorities.

Ability to travel. Travel is usually less than 25% and may occasionally be international.

Bachelor’s Degree required in Electrical Engineering, Systems Engineering or related field. Masters’ degree preferred.

Strong technical background in automation and computers.

Knowledge of public utilities is a plus.