Technical support engineer Cluj-Napoca

Technical support engineer
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

#BETHEDIFFERENCE

If making a difference matters to you,  then you matter to us.

Join us, at Wolters Kluwer,  and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose.  We are 21, 000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. ​ We do our best work together, connecting to create new innovations with impact.

As a Specialist in Customer Service Technical, you will take on a more prominent role in supporting customers with various technical issues. Building on your foundational skills, you will assist with more complex troubleshooting and contribute to
- based improvements. Your contributions will help in refining our support processes and enhancing customer satisfaction.

Responsibilities:

• Perform advanced troubleshooting for a wider range of technical issues.

• Assist in the implementation of new procedures and techniques in customer support.

• Participate in projects aimed at improving support systems and processes.

• Provide
-
- step guidance to customers for product installations.

• Update and maintain support documentation.

• Train new employees on basic technical support procedures.

• Collaborate with team members to resolve escalated issues.

• Conduct
- ups to ensure issue resolution and customer satisfaction.

• Analyze recurring customer issues and suggest improvements.

• Maintain current knowledge of emerging product features.

Skills:

• Advanced Troubleshooting: Diagnosing and resolving a broader range of issues.

• Project Assistance: Supporting technology projects aimed at improving service.

• Training: Ability to guide and train new team members.

• Documentation Management: Updating support documentation.

• Customer Guidance: Providing clear instructions to customers.

• Collaborative Problem Solving: Working with peers to resolve issues.

• Follow-Up Skills: Ensuring thorough resolution and customer satisfaction.

• Analytical Skills: Identifying patterns in technical issues.