Technical Support Engineer
OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1, 000 organizations worldwide and with over 30
- malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection,
- scanning, device compliance, and cloud access control.
OPSWAT. Protecting the World’s Critical Infrastructure
The Position
OPSWAT is now searching for a Technical Support Engineer to join our Customer Support team. The Senior Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes, ” to contribute to OPSWAT’s quick growth.
Key Responsibilities:
1. Customer Issue Management:
- reported issues, striving to recreate and resolve them promptly.
2. Documentation and Reporting:
- facing knowledge base articles to aid in issue resolution and
- help for customers.
3. Continuous Improvement:
- functional teams to contribute insights and feedback for product improvement.
What We Need from You:
- solving abilities and attention to detail.
It Would be Nice if You Had:
Benefits:
- edge technologies and
- leading products.
Join Our Team: If you are passionate about providing exceptional support and making a difference in the cybersecurity landscape, we'd love to hear from you. Apply now to become part of our talented team at OPSWAT.
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