Technical Support Engineering - English - Romania Cluj-Napoca

Technical Support Engineering - English - Romania
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Technical Support Engineering

Location: Romania - Remote

Employment type: 18 month contract

DUTIES AND RESPONSIBILITIES

Response and Resolution:

• You own, investigate, and solve complex customer technical issues and act as an
  advisor to the customer, collaborating within and across teams and leveraging
  troubleshooting tools and practices.

Readiness:

• You lead in building communities with peer delivery roles and share your knowledge
  through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve
  complex customer issues, through training and readiness.

Product/Process Improvement:

• You engage with Microsoft Engineering/ Supportability teams to investigate potential
  product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

REQUIREMENTS:

• Preferred Qualifications, Abilities and Experience
• Basic understanding of O365 concepts and Saa
  S concepts a must.
• Deep understanding and
  - on experience on One
  Drive Sync, new NGSC sync flow and
  troubleshooting.
• Must have good technical knowledge on different versions of Share
  Point Onpremise and
  Share
  Point Online.
• Operating Systems Concepts both Windows and MAC (a basic
  - troubleshooting
  knowledge is a plus).
• Hands on experience and conceptual through understanding of Active Directory, Security,  Performance.
• Networking concepts - DNS, protocols, Devices, Active directory federation and Single Sign On concepts.
• Basic understanding of IIS, HTTP Requests. Analysis of HTTP requests at intermediate level is preferable.
• Office Installation basics and Office architecture (c2r) understanding is a plus.
• Advanced troubleshooting skills using the tools Netmon, Perfmon, Fiddler traces, Offcat
  diagnostics.
• Should be passionate to work on cloud technologies and collaborate with teams across the business to drive seamless experience to the customers.
• Experience in using various Office 365/Share
  Point Online command is a plus.
• Must know the concepts of Sharepoint Mysite concepts (Social/user profile).
• Understand the social features in Share
  Point such as Yammer, Delve etc. ,
• Share
  Point and Office365 certificates are highly considerable.
• Prior experience on Azure, Sharepoint Onpremise and Sharepoint online or Office C2R
  understanding is an added advantage
  

Required/Minimum Qualifications

• 3+ years prior product, customer support and/or technical support experience.
• Language Qualification: English Language: fluent in reading, writing, and speaking.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• 9 AM – 6 PM
• Private health insurance