Technical Support Manager (Security Europe) Bucharest

Technical Support Manager (Security Europe)
Bucureşti
Bucharest, Bucharest, Romania

You will report directly to our Director of Technical Support for Europe and you will work out of our Bucharest location on a Hybrid work schedule.

As a Senior Manager - Technical Support here at Honeywell, you will have the opportunity to guide and manage the technical support team for the Security business in Europe. Your role will be instrumental in ensuring the timely and effective resolution of technical issues, providing expert guidance and facilitation to our customers. You will own the performance of the tech support Security Europe organization. This is a key leadership position where you will have a direct impact on the success of our technical support organization, customer satisfaction, and the growth of the business. In this role, you will be accountable for guiding a team of technical support professionals, driving the optimization of technical support operations, and continuously improving customer satisfaction.

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18, 000 employees globally.

Guide and manage the technical support team for the Security business in Europe, providing strategic direction and guidance 

Ensure timely and effective resolution of technical issues, providing expert guidance and facilitation to customers 

Provide
- sales technical support for regional management

Work with
- functional teams to drive continuous improvement initiatives 

Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams 

Own, monitor and analyze technical support performance metrics to identify areas for improvement 

Manage and allocate resources effectively to meet business objectives 

Drive alignment to Entry into Service and In-Service Issues Resolution GDMs

Drive alignment to all Tech Support GDMs

Drive adoption for organization’s policies, procedures, and standards

Cascade communication of strategy and objectives towards the teams

Capture customer feedback and drive improvements

5+ years of experience in people leader role.

10+ years of experience in a customer experience organization.

5+ years of experience in a technical organization.

Strong leadership and team management skills.

Proficiency in support best practices and customer support methodologies.

Experience with Honeywell Building Automation products is a plus.

Bachelor’s degree in engineering, automation, computer science, or a related field.

Experience in managing technical support teams in a
- paced environment.

Strong analytical and
- solving skills.

High customer facing and customer focus exposure.

We offer:

3 + 2 hybrid work arrangement to support your
- life balance

Competitive Salary regularly increased based on your performance

Enjoy 25 vacation days per year, plus extra days off for life's special events

We provide meal vouchers

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)

Medical Insurance Plan paid by the company

Christmas and Easter bonuses 

Recognition & referral bonus programs

Comprehensive induction, ongoing training and development to set you up for success

In-house and external learning platforms (Udemy) to continue to expand your skills 

Work experience opportunities to help you grow your career with us

Global employee networks to help you connect and grow

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

Your family is growing while working at Honeywell? We congratulate you by offering special bonuses

Frequent Employee Engagement activities fostering an inclusive and diverse work environment

Fresh fruit days in the office